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Foster Care & Licensing Supervisor Family Services of America | Fayetteville, NC | Full-time, exempt | On-site with travel across our NC service area | On-call rotation required

Salary:

$58,000 - $64,000 per year, based on experience and credentials About us Family Services of America (FSA) is a CARF-accredited, North Carolina-licensed child-placing agency. We provide Therapeutic Foster Care (TFC), Family Foster Care (FFC), and behavioral health services, and have served North Carolina children and families for more than 13 years. The role We are hiring an experienced North Carolina foster care supervisor to lead our foster care and licensing team. You will be the go-to person for licensing questions, placement referrals, and case manager support. When a county DSS worker calls with a referral, a foster parent has a crisis, or a case manager needs direction on a hard case, you are who they reach. This is a hands-on leadership role with real authority. You will make placement and case assignment decisions and keep our foster homes licensed and our records audit-ready. What you will do Supervise the team Supervise foster care case managers and licensing staff: weekly supervision, case consultation, documentation review, and annual evaluations. Assign cases and balance caseloads. Coach staff through difficult cases and family conflicts, and step in when a case needs a supervisor. Foster home licensing Oversee foster home licensing, relicensing, home studies, and quarterly monitoring under NC DSS rules. Review licensing files for accuracy and completeness before submission to NC DSS. Answer licensing questions from staff, foster parents, and DSS licensing consultants. Track license renewals, training hours, and required certifications so no home lapses. Referrals and placements Manage placement referrals from county DSS, meeting response times for emergent and non-emergent referrals. Make placement-matching decisions based on child needs, home capacity, and placement stability. Track open homes, placements, and disruptions. Compliance and quality Ensure TFC foster parents receive required weekly supervision and that treatment team meetings occur monthly. Monitor authorizations, Person-Centered Plans, and required documentation so no child's services or funding lapse. Keep the program ready for NC DSS licensing reviews and CARF survey. Crisis response Serve as escalation point for placement crises and incidents, including a rotating after-hours on-call schedule. Ensure incidents are reported, documented, and followed up on time. Reporting Provide a weekly program report to leadership: referrals, placements, open homes, licensing status, and overdue documentation. What you bring (required) Bachelor's degree in social work or a human services field and at least 3 years of directly related child welfare or foster care experience. A master's in social work or a human services field with 2 years of post degree experience also qualifies. At least 2 years supervising case managers, social workers, or licensing staff. Foster care licensing or placement experience at a North Carolina county DSS or a licensed NC child-placing agency. Working knowledge of NC foster care licensing rules (10A NCAC 70E and 70G). Valid NC driver's license, acceptable driving record, reliable vehicle, and current auto insurance. Ability to pass all background checks required for child welfare staff. Required Ability to pass FBI background check Therapeutic Foster Care experience and Qualified Professional (QP) status. Experience with an NC DSS licensing review or CARF survey. What we offer $58,000 - $64,000 annually, based on experience and credentials. Group Health Care Insurance, Vision, 401k, life insurance, paid time off, short term disability Decision-making authority and direct access to executive leadership. A clear path to grow with an expanding program. To apply Submit your resume and complete the screening questions. Applicants who answer the screening questions are reviewed first. Three professional references are required for finalists. Family Services of America is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.

Pay:

$58,000.00 - $64,000.00 per year

Benefits:

401(k) Health insurance Life insurance Paid time off Vision insurance Application Question(s): Have you supervised Therapeutic Foster Care homes or worked as a Qualified Professional (QP)? Have you participated in an NC DSS licensing review or national accreditation survey? Have you worked with Managed Care Organizations on service authorizations? 11. Describe a time you found a compliance gap in your program (expired license, missed visits, lapsed authorization). What did you do, and what changed afterward? 11. A county DSS calls at 4:30 p.m. Friday with an emergency placement for a 14-year-old with a recent psychiatric hospitalization. Walk us through your first three steps. Have you worked in foster care licensing or placement at a North Carolina county DSS or a licensed NC child-placing agency? 11. Name the North Carolina rules that govern licensing of family foster homes and child-placing agencies, and describe one requirement you have had to manage under them.

Education:

Bachelor's (Required)

Experience:

Supervising:

3 years (Required)

Work Location:

In person