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Intake Specialist Case Manager Cherry Hill, NJ 08002 $15.92 - $18.00 an hour - Full-time Focus On Properties By KMG (FOPBKMG) helps members in the NJ Housing Supports Program find safe housing and keep it. We are hiring an Intake Specialist Case Manager for our North region to join our Cherry Hill team.

WHAT YOU WILL DO

Be a first point of contact for new members: receive new inquiries and referrals, send the intake (Google Form) link the same day with a 24-hour completion window, and send and track the DocuSign intake packet until it is signed. Keep the New Members pipeline accurate every day — names, phone numbers, emails, counties, and each step marked the day it happens. Carry an assigned caseload of North-region members and complete their IAT, LONA, and Housing Support Plan (HSP) in order, within the 30-day window. Submit and track authorization bundles for the 30-day, 150-day, and 180-day periods, and keep every deadline in view so no authorization expires without action. Stay in contact with your members through regular touchpoints (phone / virtual and in-person), and document every contact on time in HMIS (AWARDS). Complete Move-In Supports packets (typed, all pages, within 25 days of move-in) — security deposit, broker / realtor fee, and application fees, with the lease and landlord W9. Keep member files complete and organized in the shared drive, and keep your Case Manager Workbook tab current — next step and due date always filled in.

WHAT WE ARE LOOKING FOR

Intake, case management, housing, social services, or health-plan experience is preferred — training on our full workflow (Referral → IAT → LONA → HSP → Move-In Supports → Tenancy Sustaining) is provided. Exact attention to detail with names, dates, and deadlines; no guessing and no post-dating, ever. Comfortable with Outlook, Teams, RingCentral phones, Excel / shared trackers, and learning HMIS (AWARDS). Friendly, patient, and professional with members, and clear in writing. Able to protect confidential member information (HIPAA) at all times. Valid driver's license and reliable transportation for in-person member visits, if assigned a field caseload. Employment is at-will and is contingent on a background check, references, Form I-9 eligibility verification, and signed handbook, confidentiality, and HIPAA agreements. FOPBKMG provides earned sick leave as required by New Jersey law.

Pay:

$15.92 - $18.00 per hour Expected hours: 37.5 per week

Work Location:

In person