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Case Manager Community Services Agency - 3.4 Reno, NV Job Details Full-time $20.48 - $22.00 an hour 3 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Referral program Retirement plan Qualifications Experience working with individuals with disabilities Sociology Education Bachelor's degree Anthropology Social Work Full Job Description Overview We are seeking a dedicated and compassionate Case Manager to provide comprehensive support to residents of affordable housing complexes owned by Community Services Agency Development Corporation. This role involves delivering case management and housing stabilization services to help residents achieve stability, independence, and improved quality of life. The ideal candidate will be committed to fostering positive outcomes through personalized assistance and resource coordination.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Collaborate with property management, CSA case management and internal teams, community organizations, and other service providers to coordinate resources and supportive services that promote resident housing stability and self-sufficiency. Provide individualized, intensive case management and service coordination to residents, including initial assessment and evaluation, ongoing follow-up and monitoring, and appropriate case closure, to support housing stability and identified resident needs and goals. Provide residents with information, assistance, and referrals related to available community resources, public benefits, financial assistance, housing resources, healthcare, and other supportive services. Assist residents in navigating complex application and eligibility processes as needed. Evaluate a client's situation, strengths, and barriers utilizing motivational interviewing and a strengths-based approach; determine what services and resources are needed; and work collaboratively with the resident to establish goals at each meeting. Identify residents experiencing or at risk of housing instability and provide early intervention, case management, referrals, and resource coordination to help residents maintain stable housing. Build relationships with residents and conduct proactive outreach to identify individuals and households who may benefit from case management, financial education, community resources, or other supportive services. Utilize a whole-person approach to assisting residents while implementing the wraparound service model. Develop and monitor individualized case management plans, track resident progress toward goals, and adjust goals and services as residents' needs and circumstances change. Plan and facilitate monthly resident classes, workshops, or engagement activities at assigned housing locations, with topics and activities informed by resident feedback, identified needs, and program goals. Participate in case staffing meetings, property meetings, and community partner meetings as needed to coordinate resident services and address barriers to housing stability. Participate in consultation and case review sessions with supervisors and other staff to obtain input and support in addressing challenging or complex resident situations. Act as a resident and community advocate; advise residents on available and appropriate health and wellness, community housing, financial, and social services; advocate for the needs and perspectives of the communities while maintaining appropriate professional boundaries Conduct regular outreach and engagement activities at affordable housing properties throughout the Reno-Sparks area, including property visits, individual and community assessments, community outreach and health screening events, distribution of flyers and brochures, and deliver presentation at local agencies and community events. Conduct semi-annual resident needs assessments through surveys and other feedback methods to identify emerging needs, service gaps, and resident priorities; use findings to guide outreach, educational programming, referrals, and supportive services. Manage an assigned caseload in an effective and efficient manner, ensuring appropriate resident engagement, follow-through, follow-up, documentation, and progress toward resident goals. Demonstrate sensitivity and understanding of diverse socioeconomic, cultural, ethnic, and health issues and other circumstances affecting residents and their households. Interact with all residents, community partners, property management and colleagues with compassion and professionalism while always observing safety protocols. Assist residents with gathering documentation, completing applications, and meeting eligibility requirements for programs, rental and utility assistance, healthcare, employment programs, childcare, financial assistance, and other community resources. Maintain timely, accurate, and complete case files, including assessments, case notes, service plans, referrals, outcomes, and required program documentation; close cases appropriately when services are completed. Facilitate referrals for housing, employment, healthcare, legal, educational and other community-based needs and ensure follow-up occurs on all referrals. Monitor residents' access to and use of referral programs and services and assist with problem-solving as needed. Assess resident needs and coordinate referrals and services with internal agency programs, including Weatherization, Workforce, Head Start, and other available programs, as appropriate. Coordinate, collaborate, and network with external program providers as needed to ensure successful linkages to programs and services. Participate in staff meetings and professional development opportunities as needed and scheduled. Work collaboratively with other Department staff as required, appropriate, and needed. Provide the Program Director with regular reports and feedback regarding caseloads, resident outcomes, emerging needs, service gaps, program effectiveness, and opportunities for improvement. Perform other duties as assigned to support the duties, goals, and responsibilities of the program. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or

EXPERIENCE REQUIRED

Bachelor's degree or higher from an accredited college or university with a major in Social Work, Sociology, Anthropology, Education, Family Studies, Psychology, Workforce Development or a related field and one (1) year of related customer service or case management experience working with older adults, individuals with disabilities and/or low-income individuals, families, and/or communities. This position offers an opportunity to make a meaningful difference in the lives of residents while working within a supportive team environment dedicated to community development and well-being. Community Services Agency is an Equal Employment Opportunity Employer.

Pay:

$20.48 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance Application Question(s): Are you willing to submit to an FBI background check and drug screen that includes screening for THC?

Education:

Bachelor's (Required)

Work Location:

In person