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Case Manager Supervisor (Bilingual) Sunnyside Community Services - 3.5 Sunnyside, NY Job Details Full-time $68,000 - $75,000 a year 17 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Pension plan Employee assistance program Vision insurance 403(b) Life insurance Paid sick time Qualifications Master's degree in social work Supervisory support in social service case management Computer operation Spanish Master of Social Work Staff supervision Microsoft Excel Microsoft Outlook Team supervision Interpersonal skills Computer literacy Cantonese Social service program staff supervision Bengali Administrative clinical supervision Employee relationship building Working with seniors Master's degree Older adults Organizational skills Greek Full Job Description Case Manager Supervisor -

Bilingual Spanish, Bengali, Greek, Cantonese, or Mandarin Salary:

$68,000 to $75,000 (Exempt) Reports to: Director of Case Management SCS has a hybrid work model with three days in office and two days remote. About the Role Sunnyside Community Services is seeking an experienced and dedicated Case Management Supervisor to lead a team supporting older adults to live safely, independently, and with dignity in their homes. As one of four Supervisors, you will oversee a team of approximately five Case Managers serving older adults across Queens Community Districts 1, 2, 3, and 5. You will provide guidance and clinical support while ensuring high-quality services, timely documentation, and compliance with NYC Aging standards. Key Responsibilities

• Provide weekly supervision, coaching, and support to approximately five Case Managers, ensuring quality service delivery and adherence to program and agency standards.
• Review case records and provide guidance to ensure documentation and services meet NYC Aging requirements and established timelines.
• Complete client intakes, assign cases, and monitor home care and home-delivered meal waitlists.
• Support Case Managers in advocating for clients and connecting them to benefits, entitlements, mental health and medical care, and other community resources.
• Maintain communication with clients, caregivers, and families when changes in a client's needs or circumstances require additional intervention.
• Coordinate referrals to emergency and specialized services, including mental health services, mobile crisis teams, elder abuse resources, and Adult Protective Services, when appropriate.
• Conduct in-home assessments and provide direct case support as needed.
• Partner with the Program Director to address operational challenges, support staff development, and maintain strong program performance.
• Maintain current knowledge of community resources and relationships with community and government agencies.
• Conduct community outreach and develop service linkages to help connect older adults with needed supports.
• Maintain required program records and administrative documentation, including staff training, timesheets, and intake data.
• Participate in intake coverage, trainings, conferences, and other program activities as needed.
• Maintain client confidentiality and communicate professionally and effectively with clients, families, staff, and partner agencies.
• Other duties as assigned by the program Director.

Physical Requirements:

Bending, sitting, stooping and standing, walking up and down stairs

Working Conditions:

Office setting. Field visits with potential exposure to client illnesses.

Requirements:

• MSW and two years supervisory experience in Human Services Field
• Knowledge of Microsoft word, Excel, Outlook, PowerPoint
• Excellent verbal and written communication skills and computer literacy
• Solid organizational skills
• Good interpersonal skills with an ability to establish rapport with staff, clients, and other community and government agencies
• Must enjoy working with older adults.
• LMSW with SIFI certification a plus.

SCS offers an

Excellent Benefits Package:

Comprehensive medical, dental and vision insurance 403B pension plan with employer contribution Flexible spending account and transit program Employee Assistance Program 20 days of paid vacation and 12 paid sick days per year 10 paid Holidays Six personal/floating days Life Insurance Long-term disability How to apply: Send cover letter and resume. Indicate " Case Manager Supervisor"- Your Name" in the subject line. All positions at Sunnyside Community Services are filled without regard to race/color, religion/creed, national origin, age, sex/gender, sexual orientation, gender identity or expression, disability, pregnancy-related condition or lactation, military/veteran status, marital status, familial status, caregiver status, sexual or reproductive health decisions, height, weight, status as a victim of domestic violence/stalking/ sex offenses, predisposing genetic characteristic, immigration or citizenship status, prior arrest or conviction record, credit history, salary history, unemployment status, pre-employment marijuana testing, union affiliation/activity, or for reporting or opposing discrimination on these bases or for reporting or opposing violations of workplace health and safety, pay equity or practices, or for participating in any internal or any legally protected status listed in the New York City Human Rights Law (NYCHRL). All are encouraged to apply. Sunnyside Community Services strives to address, explore, and educate all our stakeholders about the diversity of human experience and to advance and integrate racial equity and social justice into all organizational policies and programs. We believe that everyone, regardless of who they are or what they do for the organization, should feel equally involved and supported. Sunnyside Community Services represents a commitment to considering the whole person and how systemic barriers and access to opportunities can affect their well-being. Equal Opportunity/Affirmative Action Employer.

Pay:

$68,000.00 - $75,000.00 per year

Benefits:

403(b) Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Vision insurance

Education:

Master's (Required)

Experience:

Human Service field supervisory: 2 years (Required)

• Knowledge of Microsoft word,

Excel, Outlook, PowerPoint :

2 years (Preferred)

Language:

Spanish (Preferred) Bengali (Preferred) Greek (Preferred) Cantonese (Preferred) Mandarin (Preferred)

License/Certification:

LMSW with SIFI certification (Preferred)

Work Location:

Hybrid remote in Sunnyside, NY 11104