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Family Case Manager

• Housing & Shelter Services Reading, PA 19601 $22
• $24 an hour
• Full-time Apply with Indeed Make a Meaningful Difference in the Lives of Families Family Promise of Berks County is seeking a compassionate, motivated, and highly organized Hospitality Network Case Manager to join our team.

Our Hospitality Network provides temporary shelter, intensive case management, and supportive services to families with children experiencing homelessness. We believe every family deserves the opportunity to achieve stability, independence, and a place to call home. This position offers an opportunity to make a direct and lasting impact on families in our community. Position Overview The Hospitality Network Case Manager provides individualized, trauma-informed case management to families residing in our shelter homes. The successful candidate will help families identify goals, overcome barriers, access community resources, and secure permanent housing. In addition to direct case management, this position plays an important role in coordinating family transitions and ensuring our shelter homes remain safe, welcoming, well-maintained, and appropriately equipped. We are seeking an individual who demonstrates initiative, strong organizational skills, sound judgment, dependability, and the ability to work independently while contributing to a collaborative team. Key Responsibilities Family Case Management Provide intensive, strengths-based case management to families experiencing homelessness. Conduct intake interviews, assessments, orientations, and individualized service planning. Assist families in developing goals related to housing, employment, financial stability, and self-sufficiency. Help families identify and secure permanent housing. Connect families with community resources, benefits, employment opportunities, and supportive services. Maintain regular contact with families, including weekly in-person meetings. Advocate for families while maintaining appropriate professional boundaries. Maintain accurate case records, service documentation, and required reports in a timely manner. Shelter Home Coordination & Oversight Coordinate family move-ins, move-outs, and shelter home readiness. Conduct and document weekly shelter home inspections, including cleanliness, safety, furnishings, and maintenance concerns. Maintain accurate inventories of household furnishings, appliances, supplies, and other organizational property. Identify maintenance needs, communicate concerns promptly, and follow through to ensure resolution. Coordinate household supplies, furnishings, and preparations for incoming families. Promote a safe, respectful, and welcoming environment for all shelter residents. Community Collaboration Develop and maintain positive relationships with community partners, landlords, social service agencies, and school districts. Coordinate with volunteers and faith-based organizations that provide meals and other essential support. Participate in team meetings, program planning, and community initiatives. Support organizational activities and special events as needed.

Qualifications Required:

Bachelor's degree in Social Work, Psychology, Sociology, Human Services, Criminal Justice, or a related field. Strong interpersonal, communication, and problem-solving skills. Excellent organizational skills with the ability to manage competing priorities and meet deadlines. Ability to work independently, exercise sound judgment, and take initiative. Commitment to trauma-informed, strengths-based, and culturally responsive services. High proficiency in Microsoft Office, including Word, Excel, and Outlook. Ability to maintain accurate, detailed documentation and case records. Valid driver's license and willingness to travel locally. Ability to obtain required Pennsylvania State Police, FBI, and Child Abuse clearances.

Preferred:

Previous case management experience in housing, homelessness prevention, family services, or a related human services setting. Knowledge of Berks County community resources and social service systems. Experience working with families experiencing housing instability or other significant life challenges. Bilingual English/Spanish communication skills; preferred but not required Compensation & Benefits Starting pay: $23.00 per hour Compensation review following a six-month introductory period, with potential increase based on performance and organizational discretion. Full-time employment (40 hours per week). 10 paid holidays. Paid time off. Mileage reimbursement for authorized work-related travel. Monthly cell phone allowance. Bereavement leave. Jury duty compensation. Ongoing professional development and training. Annual performance reviews with potential compensation increases. Holiday bonus when organizational funding permits. Who Will Succeed in This Role? The ideal candidate is someone who genuinely enjoys helping families overcome challenges while recognizing the importance of accountability, professional boundaries, and follow-through. This position requires someone who can balance compassionate direct service with the practical responsibilities of coordinating shelter operations. We are looking for a dependable, resourceful, solution-oriented professional who takes ownership of responsibilities, communicates effectively, and can confidently manage multiple priorities. Join Our Team! At Family Promise of Berks County, our mission is to help families experiencing homelessness and low-income families achieve sustainable independence through a community-based response. If you are passionate about helping families build a more stable future and want to be part of a small, dedicated team making a difference in Berks County, we encourage you to apply.

To Apply:

Submit your resume through Indeed. Family Promise of Berks County is an Equal Opportunity Employer. We are committed to providing an inclusive and respectful workplace.

Pay:

$22.00

• $24.

00 per hour Expected hours: 40.0 per week

Benefits:

Mileage reimbursement Paid time off Professional development assistance Application Question(s): Do you have a valid driver's license and reliable transportation for local travel between shelter homes and community locations?

Education:

Bachelor's (Preferred)

Experience:

Case management: 2 years (Preferred)

Work Location:

In person