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Legal Case Manager Adaptive-X Allen, TX Job Details Full-time $23 - $25 an hour 16 hours ago Qualifications Customer communication Confidential information handling Microsoft Excel Microsoft Outlook Incident Escalation High school diploma or GED Schedule management Escalation handling Full Job Description This role supports the lifecycle of claimant files, from intake and eligibility development through litigation milestones, settlement review, and resolution. The successful candidate will be comfortable working in a high-volume, deadline-driven environment; communicating with clients who may be navigating difficult circumstances; and maintaining complete, accurate, and confidential case records. Key Responsibilities Support management of an assigned caseload of mass-tort claimant files under attorney and senior-team supervision. Serve as a primary non-attorney point of contact for assigned claimants; maintain professional, timely, and empathetic communications and document all substantive contacts in the case-management system. Explain administrative next steps and document requests to claimants while promptly referring requests for legal advice, case valuation, legal strategy, or substantive legal interpretation to supervising counsel. Develop and drive claimant-specific task plans, including follow-up for outstanding forms, records, authorizations, identification documents, and other claim-supporting materials. Request, receive, organize, and track plaintiff fact sheets, medical-record and billing documentation, signed HIPAA authorizations, proof-of-use or exposure materials, employment records, and other case-related evidence. Review incoming materials for completeness, consistency, legibility, and apparent discrepancies; identify deficiencies and escalate material factual, eligibility, deadline, or client-welfare issues to supervising counsel. Track court-ordered deadlines, firm deadlines, discovery obligations, deficiency notices, MDL or coordinated-proceeding requirements, and settlement-program milestones. Prepare accurate factual case summaries, chronologies, status reports, and internal task updates for attorney review. Maintain complete electronic case files, including correspondence, records, signed documents, notes, and task history, in accordance with firm procedures. Coordinate client appointments, document-signing sessions, medical-record retrieval activities, and other case-related logistics. Enter, update, and audit claimant data in case-management, document-management, and communication platforms; follow established data-quality and naming-convention standards. Protect confidential, privileged, and personally identifiable information and comply with firm policies regarding records handling, secure communications, and document retention. Perform other case-support responsibilities as assigned. Required Qualifications Strong organizational skills, attention to detail, and ability to maintain accuracy in a high-volume environment. Clear, professional written and verbal communication skills, including the ability to communicate with clients facing stressful or sensitive circumstances. Ability to manage competing priorities, follow established workflows, and meet deadlines. Sound judgment regarding when to escalate issues to an attorney or supervisor. Proficiency with Microsoft Office, including Outlook, Word, and Excel; ability to learn legal case-management and document-management systems. Demonstrated ability to handle confidential and sensitive personal information with professionalism and discretion. High school diploma or equivalent required; associate degree, bachelor's degree, paralegal certificate, or comparable relevant experience preferred. Preferred Qualifications (Not Required) Experience supporting plaintiff-side mass-tort, personal-injury, class-action, or settlement-administration matters. Familiarity with legal terminology, client-intake processes, medical-record collection, HIPAA authorizations, and litigation or claims workflows. Experience working with high-volume caseloads, task queues, CRM platforms, or legal case-management systems. Paralegal, administrative, customer-service, healthcare records, legal support, and/or call-center experience preferred. Bilingual English/Spanish proficiency preferred.