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Social Services
Case Worker
Brookshire, TX
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Her Well Center, Inc

Advocate/Case Manager

Job Description

Description:
The Resident Advocate is responsible for helping maintain the safety and security of the Samaria Campus while providing trauma-informed support and advocacy to survivors of domestic and sexual violence. Responsibilities include crisis intervention, emotional support, safety planning, shelter coordination, hotline support, hospital accompaniment, and connecting clients to community resources. This role also assists with monitoring campus safety, responding to incoming calls, supporting volunteer engagement, and collaborating closely with leadership and advocacy staff to support residents and survivors in crisis. Her Well Center is a Christ-centered nonprofit organization serving survivors of sexual trauma and intimate partner violence. We are seeking individuals who align with our mission, values, and commitment to providing compassionate, trauma-informed care rooted in dignity, accountability, and hope. Upholding these standards is part of protecting survivors, supporting our team, and honoring the mission of Her Well Center. Qualifications Preferred Bachelor's Degree in Social Science, Psychology, Counseling, Sociology, Social Work, Criminal Justice, or Public Health Minimum of one year of experience working with survivors of domestic and sexual violence, or in a social services setting supporting vulnerable populations from diverse backgrounds Intermediate proficiency in Google Workspace (Docs, Sheets, Meet) and Microsoft Office (Teams, Outlook, Excel, Word) Bilingual in English and Spanish required Valid Texas driver's license with a clean driving record required Ability to safely operate an organization-owned vehicle to transport clients to approved appointments and services Willingness and ability to travel to off-site locations, including medical, legal, and community-based appointments
Job Duties and Expectations:
You will provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence. You will conduct a danger assessment and create safety plans based on each client's individual case and needs. You will provide shelter screening and coordination of shelter placement and emergency transportation of clients. You will make CPS and APS reports as required and needed. You will keep accurate client and hotline data/records for monthly reports. You will communicate with on-call staff, including the Leadership Team and Coordinator, hospital accompaniment counselors, and community partners. You will communicate with leadership and other hotline staff at the Her Well Center office regarding case management and other issues. You will attend mandatory monthly meetings and trainings with the Hotline & Crisis Intervention Service Coordinator, All Department Staff Meetings, and/or meet as assigned. You will conduct intakes and assess the client needs to determine next steps and processes appropriate documentation: Housing assessment, EPA Assessment, Lease Termination, Good Cause, Address Confidentiality, Utility Waivers, and Legal Referrals. You will provide counseling intakes for critical client cases to provide support to the Behavioral Health and Wellness Department. Other duties/projects as assigned.
Pay:
$37,440.00 per year
Benefits:
Dental insurance Health insurance Paid time off Retirement plan
Education:
Bachelor's (Required)
Experience:
Case management: 1 year (Preferred) Crisis intervention: 1 year (Preferred)
Language:
English and Spanish (Required)
License/Certification:
CDL C (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Other Retirement and Savings
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