Find & Apply For Case Worker Jobs in Richardson, Texas

Job Summary As a Claims Case Manager - Personal Injury, you'll guide personal injury claims from initial review through resolution. You'll investigate facts, assess liability and damages, communicate clearly with clients and other parties, and make well-supported decisions in line with insurance law and regulation. Your work helps clients navigate claims while supporting fair, compliant outcomes. Key Responsibilities The Claims Case Manager will be responsible for: Handling automobile property damage claims from beginning to resolution Opening and properly setting up first-party and third-party insurance claims Communicating directly and professionally with insurance adjusters Obtaining and verifying insurance and claim information Investigating and assisting with establishing liability Following up on pending liability and coverage decisions Obtaining police/crash reports and reviewing them for relevant claim information Obtaining insurance declarations pages and verifying available coverage when necessary Collecting photographs, repair estimates, total-loss documentation, vehicle information, and other supporting evidence Assisting clients with vehicle repairs, total-loss claims, rental vehicles, towing/storage issues, and other PD-related matters Following up with adjusters regarding inspections, estimates, supplements, payments, and claim status Identifying coverage or liability issues that require escalation Maintaining consistent communication with clients regarding the status of their claims Collecting all required documents and information necessary to create a complete and organized case file Documenting all communications, claim developments, and follow-ups in the case management system Recognizing missing information or documentation and proactively working to obtain it Required Qualifications Minimum 2 years of experience handling insurance claims Strong knowledge of automobile property damage claims Experience communicating and negotiating with insurance adjusters Understanding of liability investigations and insurance coverage Ability to independently manage a PD claim from initial setup through resolution Knowledge of first-party and third-party claims Ability to identify and collect the documentation required for a complete claim file Strong follow-up and organizational skills Excellent written and verbal communication skills Ability to manage multiple files and deadlines simultaneously Strong attention to detail and documentation Comfortable communicating with clients who may be frustrated or unfamiliar with the insurance claims process Bilingual is helpful

Pay:

$20.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person