Find & Apply For Case Worker Jobs in Appomattox, Virginia

As an Automotive Regional Case Manager at Concentrix, you will own complex automotive customer cases across a defined region for a major global brand. You will investigate issues related to service, warranty, and product performance, coordinating with dealers, OEM partners, and internal teams to reach timely, fair resolutions. Using CRM tools and analytics, you'll track trends, identify root causes, and recommend process improvements. You'll deliver clear, empathetic communication to customers and stakeholders, support compliance with client policies, and contribute to a consistently high-quality customer experience. Responsibilities Manage complex automotive customer cases across an assigned region from intake through resolution Investigate service, warranty, and product performance issues using available data and documentation Collaborate with dealers, OEM partners, and internal teams to determine fair, timely outcomes Use CRM tools to document activities, track SLAs, and maintain accurate case records Analyze case trends to identify root causes and recommend process or policy improvements Communicate empathetically and professionally with customers and stakeholders Ensure adherence to client and regulatory requirements in all case decisions Prepare and present regional case reports and insights to leadership and client contacts Required Skills Automotive industry knowledge Case management Customer escalations handling Warranty and service policies CRM software (e.g., Salesforce) Data analysis and reporting Stakeholder communication Root cause analysis Process improvement MS Excel and productivity tools