BROC Shelter Case Worker Summary:
The Case Worker provides direct services to adult shelter participants, supporting them in achieving housing stability, improving self-sufficiency, and addressing barriers such as mental health, substance use, employment, and access to benefits. The role combines individualized case planning, advocacy, and resource coordination with ongoing support in a trauma-informed, harm reduction, and housing-focused environment.
Schedule:
8am-4pm, Monday-Friday, with some flexibility Essential Duties and Responsibilities-
- Conduct intake, assessment, and orientation for new shelter participants.
- Develop individualized service and housing plans in collaboration with participants.
- Provide case management services including referrals, advocacy, crisis intervention, and ongoing progress monitoring.
- Assist participants in navigating housing systems, applying for benefits obtaining identification, and accessing health and social services.
- Support participants in setting and working toward short- and long-term goals, focusing on housing stability.
- Maintain accurate, timely case notes and documentation in agency database.
- Coordinate with external providers (healthcare, mental health, substance use, employment, and housing agencies).
- Facilitate participant groups or workshops related to life skills, employment readiness, or housing search as needed.
- Monitor participant compliance with shelter expectations while maintaining a supportive, respectful environment.
- Participate in team meetings, case conferences, and staff training.
- Uphold shelter policies, trauma-informed practices, and confidentiality standards.
- Perform other related duties as assigned.
Qualifications:
- Possess a bachelor's degree in social work, human services, psychology, or related field (or equivalent combination of education and experience).
- Minimum 1-2 years of case management or direct service experience, preferably with homeless or vulnerable adult populations.
- Knowledge of housing systems, local community resources, public benefits, and trauma-informed care.
- Effective communication, organizational, and documentation skills.
- Ability to work independently and as part of a team.
- Commitment to equity, inclusion, harm reduction, and housing-first principles.
- Proficiency in Microsoft Office and data entry systems (HMIS experience preferred).
Computer Skills:
Experience with databases and spreadsheet software is necessary.
Certificates, Licenses, Registrations:
Clean, valid driver's license.
Work Environment:
- Shelter-based environment with periods of high activity and interaction with individuals in crisis.
- Flexible schedule may be required, including some evenings, weekends, or holidays.
- Ability to sit, stand, and walk for extended periods and occasionally lift up to 25 pounds
Compensation:
$25 per hour
PLEASE SEND LETTER OF INTEREST WITH RESUME
Job Type:
Full-time Pay:
From $25.00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location:
In person