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Case Manager (Affordable Housing) Imagine Housing - 3.2 Kirkland, WA Job Details Full-time From $30.97 an hour 1 hour ago Benefits Mileage reimbursement Commuter assistance Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Flexible schedule Life insurance Retirement plan Qualifications Bilingual Working with LGBTQ+ individuals Teamwork Individual crisis management Experience working with individuals with disabilities Volunteer management Customer service Word processing In-person customer service Employee relationship building Working with seniors Experience working with individuals experiencing homelessness Cultural competency Experience working with individuals with trauma-related disorders Motivational interviewing Older adults Special events experience Resident rapport building Working with families Working with individuals with mental health conditions Experience working with individuals with substance use disorders Experience working with individuals from underserved communities Working with youth Full Job Description

THE ORGANIZATION

Are you inspired by the idea of using your professional skills to directly benefit people? We are seeking highly motivated and high performing professionals to add to our growing team. Our work environment is positive, caring, collaborative, solution-oriented, and fun. Imagine Housing is the primary developer of permanent affordable rental housing in East King County, Washington. We are a leader in providing person-centered, strengths-based supportive services including case management, resource referrals and community building events at our properties. Our organization is aware of the needs of diverse communities and is committed to cross-cultural competence. Imagine Housing empowers individuals and families, supports diversity, and strengthens communities. We make it possible for individuals and families with low incomes, veterans, seniors, survivors of domestic violence, children, and young adults aging out of foster care, to live and thrive on the Eastside. Imagine Housing has an excellent reputation throughout the Puget Sound region for our commitment to increasing the availability of affordable housing and for our leadership in affordable housing advocacy. All staff at Imagine Housing are expected to be committed to the values of Dignity, Home, Community, and Integrity. These values are tied to behavioral expectations in the workplace. Over30 years in the community, we now have 640 affordable apartments in six Eastside cities serving more than 1,400 individuals and families with low incomes each year. We plan to double our size in the next five years to meet the ever-increasing needs in the region.

POSITION

The Case Manager will work at affordable housing properties on the Eastside of King County providing case management, resource referrals, community dinners, and other events. This position will be under the supervision of the Resident Services Manager.

KEY CASE MANAGEMENT RESPONSIBILITIES

• Provide case management to senior individuals and couples at one Kirkland property. This may include individuals who have transitioned from homelessness. Case management services are optional on the part of the resident. Residents do not have lease stipulations that require them to access case management. Case Managers are required to provide outreach to all households.
• Work directly with property management personnel to coordinate various resident services.
• Assist residents with gaining the services and skills necessary to abide by the terms of their lease.
• Assist residents to set and achieve their desired goals, coordinate residents' care with service providers, refer residents to appropriate community resources and provide other support as requested by residents. Follow up with households regularly. Case management also consists of intakes and assessments that are standard and key to resident success.
• Assist residents in applying for public benefits as appropriate.
• Facilitate and coordinate supportive activities for residents with other program staff and partnering service providers including, employment assistance activities such as job readiness training, resume preparation, interview practice, attending job fairs and networking with prospective employers; budgeting and money management training; health and wellness education, etc.
• Provide basic needs items, bus tickets and emergency food when appropriate.
• Provide crisis management when needed.

KEY COMMUNITY EVENT RESPONSIBILITES

• Provide regular community events including planning, shopping, preparing, and cleaning up, using volunteers as available.
• Plan, coordinate, and facilitate community events.
• Third-party volunteer communication and supervision.
• Provide educational components at many community events including coordinating with occasional guest speakers and service providers.
• Pick-up, delivery and distribution of food, clothing, etc.

, as needed.

ADMINISTRATIVE RESPONSIBILITES

• Design and distribute site event calendars monthly.
• Complete applications, referral paperwork and order forms for programs provided in collaboration with partner agencies such as Hopelink and Eastside Baby Corner.
• Complete basic needs supply inventories monthly.
• Submit travel and VISA expense reports monthly.
• Manage the property level program quarterly budget.
• Collect and submit volunteer hour reports monthly.
• Submit bus pass inventory monthly.

OTHER RESPONSIBILITIES

• Attend Resident Services department (as scheduled; sometimes weekly), Imagine Housing all-staff, and supervision meetings, as scheduled
• Attend weekly meetings with property management staff
• Assist in identifying and participating in trainings needed to be more effective as a Case Manager
• Work a flexible schedule based on availability of residents
• Perform other assigned duties in a timely and efficient manner

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Ability to communicate and work effectively with seniors, families, individuals and youth from a variety of economic, cultural and ethnic backgrounds, with varying physical and mental abilities, with diverse sexual orientations and gender identities as well as physical and mental disabilities, substance and/or chemical dependency.
• Outstanding organizational, verbal, and written communication skills
• Provide your own transportation to travel between housing sites; donation deliveries and pick-ups; shopping for community meals and events; agency events, and meetings, multiple times during the week (mileage will be reimbursed)
• Ability to make sound decisions, even in crises, without daily onsite supervision
• Ability to set and maintain boundaries with clients in a professional manner
• Ability to work independently and as part of a team
• Ability to be interconnected with Imagine Housing staff, co-workers, and property management staff; be helpful, respectful, approachable, and team oriented, building strong working relationships and a positive work environment
• Be receptive to feedback and willing to learn and embrace continuous improvement
• Ability to achieve a standard of excellence with our work processes and outcomes, honoring agency policies and all regulatory requirements
• Knowledge of Motivational Interviewing techniques
• Knowledge of the root causes of poverty and homelessness
• Customer-focused and continuously striving for high resident satisfaction; going out of your way to be helpful and pleasant
• Ability to work a flexible schedule that meets the needs of residents
• Competency in use of personal computer, especially for word processing and generation of statistical information
• Ability to bend, stoop and lift to 25 lbs.
• Bilingual preferred

MINIMUM REQUIREMENTS

• A minimum of two years case management or similar experience in a human services setting
• Experience working with people experiencing mental health, substance and/or chemical dependency
• Experience providing supportive services to individuals who have experienced trauma; and
• Ability and willingness to work a flexible schedule
• Willingness to plan and execute events on site
• Provide own transportation between housing sites and meetings multiple times during the week
• Willingness to transport donated items between housing sites

WORK SCHEDULE

The Case Manager position is a full-time, non-exempt position. The work week is 32 hours; work hours are at a mutually agreed-upon schedule. Evening work may be required. Regular daily (workweek) presence is required. This position does not have a remote or hybrid option, and flexing time is not available. This position will be required to provide services to one housing site, requiring travel between sites on a weekly basis. Mileage reimbursement is available.

COMPENSATION

Salary Range:

$30.97 to $31.90/hour

Full Salary Range:

$27 to $33.46/hour Imagine Housing is required to provide a reasonable estimate of the compensation range for this role. This range considers the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range shows the growth potential for this position, and the pay scale is the budgeted salary or hourly range that Imagine Housing reasonably expects to pay for this position.

BENEFITS

Benefits include 32-hour workweek (compensated for full time), employer-paid health coverage, (medical, dental, vision, EAP and life and disability insurance), that requires a contribution for employee if dependent(s) are added to plan. Generous PTO programs, 401(k) employer match contribution. Opportunities for professional development.

TO APPLY

Please email resume and cover letter to The cover letter should include how you learned of this position, why you are an ideal candidate, and your salary expectations. Imagine Housing is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, rehire, leave of absence, compensation, benefits, training, and internship. Imagine Housing makes hiring decisions based solely on qualifications, merit, and business needs at the time. Imagine Housing is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (425) 521-5202 or send an e-mail to and let us know the nature of your request and your contact information. For more information on Imagine Housing, visit www.imaginehousing.org

PLEASE NOTE

This position description generally describes the principal functions of the role, and the level of knowledge, expertise and practice typically required; it is not designed to contain a comprehensive listing of activities or responsibilities. In addition, this position description does not constitute an employment agreement between the employer and employee and is subject to modification with or without notice.

Job Type:

Full-time Pay:

From $30.97 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance People with a criminal record are encouraged to apply Application Question(s): Experience working with people experiencing mental health, substance and/or chemical dependency. Experience providing supportive services to individuals who have experienced trauma.

Experience:

Supportive Services/Case Management:

2 years (Required)

Work Location:

In person