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Outreach Coordinator Starting Over, Inc. - 3.0 Riverside, CA Job Details Full-time $21 - $25 an hour 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Spanish Interpersonal skills HMIS Driver's License Organizational skills Data-driven problem-solving Mobile devices Full Job Description At Starting Over, Inc., we believe every person deserves a real second chance. This Outreach Coordinator is a shared position between California MEPS Hub, which will aid in recruitment and assist in retaining participants for a public health research study and SOI's Outreach Department, which connects people to housing and services. You'll be out in the community building trust, developing referral partners, and helping people move from the street or release into permanent housing. You'll also use data to show what's working and where to focus. If you love people and numbers in equal measure, we'd love to meet you. About the California MEPS Hub The California MEPS Hub (Mobile Enhanced Prevention Support) is a public health research project led by UCLA and UC Berkeley that helps people transition safely into the community after leaving prison. It focuses on preventing HIV, STIs, Hepatitis C, and overdose, and connects participants to housing, substance use disorder (SUD) treatment, and HIV prevention services such as PrEP. As part of this initiative, the MEPS Outreach Coordinator will help expand the study's reach, build community partnerships, and connect eligible individuals with opportunities to participate in research that supports improved health and reentry outcomes Core Responsibilities ➢ Develop and implement proactive, culturally responsive recruitment strategies to identify, engage, and enroll eligible participants in the MEPS research study while meeting established recruitment goals and performance targets. ➢ Conduct high-volume outreach through approved channels, including phone, text, email, in-person engagement, community events, and referrals, ensuring timely follow-up and consistent participant engagement. ➢ Establish and maintain partnerships with reentry organizations, transitional housing programs, healthcare providers, substance use treatment programs, social service agencies, and other community-based organizations to expand referral networks. ➢ Maintain accurate recruitment records, referral pipelines, outreach trackers, spreadsheets, and reports using approved databases and tools to monitor screening, enrollment, follow-up, and participant engagement. ➢ Analyze recruitment data to evaluate outreach effectiveness, identify trends and barriers, assess referral source performance, and recommend data-driven strategies to improve recruitment outcomes. Housing is how people stay well after release. You'll help outreach clients and MEPS participants move through SOI's housing pathway: ➢ 1.

Engage:

Meet people where they are, including streets, encampments, facilities, and at release. ➢ 2.

Assess and Enter:

Complete intakes and coordinated entry assessments, and enter timely, accurate data in HMIS (Clarity). ➢ 3.

Get Document Ready:

Help clients get their ID, birth certificate, Social Security card, and income or benefits verification so they're ready when a unit opens. ➢ 4.

Bridge Housing:

Connect people to transitional or interim housing while a permanent unit is secured. ➢ 5.

Move In:

Support rapid rehousing (HHAP) through unit search, landlord contact, deposits, and move-in. ➢ 6.

Stay Housed:

Follow up after move-in and link people to case management, treatment, and employment. ➢ Build referral partnerships with reentry programs, housing providers, treatment programs, health agencies, and probation and parole. ➢ Represent Starting Over, Inc. and the California MEPS Hub at community events, meetings, health fairs, and other outreach activities; coordinate recruitment events and identify new opportunities to connect with potential participants. ➢ Work with our communications team on flyers, social media, and outreach materials. ➢ Track contacts, referrals, screenings, enrollments, and housing outcomes in approved systems. ➢ Build trackers and dashboards in Excel or Google Sheets, spot trends, and recommend where to focus outreach. ➢ Prepare regular updates for both departments and support grant and funder reporting. ➢ Ensure compliance with MEPS study protocols, approved recruitment procedures, human-subjects research requirements, confidentiality standards, and agency policies while maintaining accurate documentation and appropriate professional boundaries. ➢ Collaborate with Program Managers, the Principal Investigator, research staff, and community partners to communicate recruitment progress, address challenges, support reporting requirements, and continuously improve outreach and enrollment efforts. ➢ Follow MEPS study protocols, human-subjects requirements, and SOI policy, and protect participant privacy at all times. ➢ Complete required training(s), keep professional boundaries, and attend team meetings and supervision for both departments. What We're Looking For We are looking for someone who is energized by outreach, comfortable initiating conversations, persistent with follow-up, and motivated by measurable recruitment goals. The ideal candidate does not wait for opportunities to come to them. They actively identify potential participants, develop community relationships, pursue referrals, explore new outreach channels, and use data to determine where their efforts will have the greatest impact. You should be equally comfortable engaging someone in a community setting, building a relationship with a referral partner, organizing recruitment information in a spreadsheet, and presenting outreach results to the research team. Above all, you should be committed to respectful, ethical, and person-centered engagement with individuals from diverse backgrounds. ➢ Excellent verbal and written communication skills. ➢ Demonstrated ability to build relationships and engage individuals from diverse backgrounds. ➢ Ability to work toward measurable goals, targets, deadlines, and performance expectations. ➢ Experience in outreach, case management, social services, public health, recruitment, or a related field. ➢ Confidence, starting conversations with people who don't know us yet, and strong follow-up. ➢ Comfort discussing substance use, sex, HIV, STIs, Hepatitis C, and overdose without judgment. ➢ Strong organization and documentation skills; working knowledge of Excel, Google Sheets, or Google Forms. ➢ Ability to work independently in the field and as part of two teams. ➢ Ability to maintain confidentiality and follow study protocols. ➢ Valid California driver's license, reliable transportation, and proof of auto insurance. ➢ Lived or work experience with reentry, homelessness, or recovery. ➢ Knowledge of coordinated entry, HMIS (Clarity), rapid rehousing, or landlord engagement. ➢ Experience recruiting for research studies or public health programs. ➢ Existing relationships with reentry, housing, treatment, or health partners. ➢ Familiarity with harm reduction, PrEP, or overdose prevention. ➢ Spanish language skills. ➢ Bachelor's degree in a related field, or equivalent experience. Physical & Work Requirements ➢ Work in a combination of office, community, and field-based settings. ➢ Frequent sitting, standing, walking, reaching, and traveling within the community. ➢ Occasional lifting of items weighing more than 15 pounds. ➢ Ability to use a smartphone, computer, and other technology necessary for recruitment, communication, and documentation. ➢ Reliable transportation, a valid California driver's license, and proof of automobile insurance. ➢ Ability to travel to community locations, partner organizations, and recruitment sites as required. ➢ Ability to work flexible hours when needed to reach prospective participants, attend community events, and support recruitment objectives. ➢ Ability to balance direct outreach responsibilities with administrative documentation, data analysis, and reporting requirements. Formerly incarcerated and justice-impacted individuals are especially encouraged to apply.

Pay:

$21.00 - $25.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person