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Care Connection Outreach Support Position Summary At Network Connect, we are committed to empowering our communities by coordinating grassroots efforts with local partners to provide essential services and programs to youth, adults, and families. Through collaboration, innovation, and community-driven solutions, we strive to improve health, wellness, stability, and quality of life for those we serve. The Care Connection Outreach Support position provides direct outreach, engagement, referral support, and participant follow-up services under the supervision of the Care Connections Manager. This role serves as a vital link between participants and community resources, helping individuals navigate healthcare, behavioral health, substance use treatment, recovery support, social services, and other community-based programs. The Care Connection Outreach Support team member assists with participant engagement, outreach activities, healthcare navigation, referral tracking, follow-up services, community events, and partnership support efforts designed to improve access to care and strengthen community connections. This position is ideal for an individual who is passionate about helping others, enjoys community engagement, and is committed to reducing barriers to services for underserved populations.

Reports To:

Care Connections Manager Network Connect Values Community We are our local communities. We embrace a grassroots approach to service, prioritizing support of local organizations, services, and leaders. We use our community knowledge to foster relationships and strengthen individual, neighborhood, and community ties through positive, meaningful connections. Integrity We implement innovative and responsible programming informed by research, lived experience, community wisdom, and continuous feedback. We adapt and improve our services to best meet community needs. Partnership We believe collaboration strengthens communities. Through strategic partnerships and coordinated efforts, we maximize resources and increase impact. Respect We value every individual and promote an environment rooted in dignity, inclusion, trust, and belonging. We honor the contributions of participants, staff, volunteers, and community partners. Key Responsibilities Participant Outreach and Engagement Conduct outreach activities to engage participants and connect them with available health and social service resources. Assist with participant enrollment, intake activities, screenings, and referral processes. Conduct participant follow-up calls, text messages, emails, and in-person outreach as assigned. Support participant engagement efforts related to healthcare appointments, behavioral health services, recovery supports, workforce programs, and community resources. Help identify barriers to service access and communicate participant needs to the Care Connections Manager. Maintain a participant-centered, strengths-based, and trauma-informed approach during all interactions. Support participant retention and engagement by building trusting relationships and providing consistent follow-up. Care Coordination Support Assist participants with navigating healthcare and community-based systems. Support referral coordination and warm hand-offs to healthcare providers, treatment programs, and community organizations. Assist with tracking referral completion and participant outcomes. Collaborate with Community Well-Being Ambassadors and other program staff to support participant needs. Help facilitate connections to transportation, housing resources, food assistance, insurance navigation, employment services, and other supports. Assist with follow-up activities at 7-, 30-, and 60-day intervals when applicable. Community Outreach and Partnership Support Represent Network Connect at community outreach events, workshops, health fairs, recovery events, and partner meetings. Support relationship-building efforts with healthcare providers, community organizations, and referral partners. Distribute educational materials and resources to participants and community stakeholders. Assist with community engagement activities designed to increase awareness of Network Connect services. Promote healthcare access, wellness initiatives, prevention services, and supportive resources. Documentation and Data Management Maintain accurate participant records and case notes. Enter participant information and service data into organizational databases and tracking systems. Document referrals, outreach contacts, follow-up activities, and participant interactions in a timely manner. Assist with data collection related to program outcomes and grant requirements. Support reporting activities by ensuring complete and accurate documentation. Program Support Assist with implementation of care coordination initiatives and community wellness programs. Participate in team meetings, case review discussions, and staff training opportunities. Support special projects, outreach campaigns, and program expansion efforts. Perform other related duties as assigned. Core Competencies Communication Demonstrates strong verbal, written, and interpersonal communication skills while engaging participants, partners, and community members. Relationship Building Establishes positive and productive relationships with participants, families, community partners, and stakeholders. Community Engagement Effectively represents Network Connect within the community and promotes available services and resources. Customer Service Provides compassionate, respectful, and participant-centered support. Organization Maintains accurate records, manages multiple priorities, and follows established procedures. Cultural Responsiveness Demonstrates respect for diverse backgrounds, identities, cultures, and lived experiences. Teamwork Collaborates effectively with staff, volunteers, community partners, and participants. Problem Solving Identifies barriers and works collaboratively to connect participants with appropriate solutions and resources. Required Qualifications High School Diploma or GED required. Minimum one (1) year of experience in community outreach, customer service, healthcare support, case management, social services, behavioral health, recovery support, or related field preferred. Experience working with diverse populations. Strong communication and relationship-building skills. Ability to maintain confidentiality and professional boundaries. Basic computer proficiency including Microsoft Office applications. Reliable transportation and willingness to travel throughout Delaware as needed. Ability to work flexible schedules, including occasional evenings and weekends. Preferred Qualifications Community Health Worker (CHW) certification. Associate degree in Human Services, Social Work, Public Health, Healthcare Administration, Community Health, or related field preferred. Experience working in healthcare, behavioral health, recovery support, social services, or community-based programs. Knowledge of community resources within Delaware. Experience providing outreach, participant engagement, or care coordination support. Bilingual skills are a plus. Success Metrics Performance will be evaluated based on: Participant Engagement Number of participants successfully engaged and connected to services. Follow-up completion rates. Participant satisfaction and responsiveness. Referral Outcomes Successful referral completion and service linkage rates. Timeliness of participant follow-up activities. Reduction in participant barriers to accessing services. Outreach Impact Participation in community outreach events. Increased awareness of Network Connect programs and services. Growth in referral and community partner engagement. Documentation and Compliance Timely and accurate case documentation. Compliance with organizational policies and procedures. Accurate data entry and reporting. Challenges of the Role Participant Engagement Maintaining engagement with participants who may experience significant barriers, competing priorities, or crises. Community Resource Navigation Helping participants navigate complex healthcare, behavioral health, housing, and social service systems. Outreach in Diverse Settings Building trust and meaningful connections across a variety of communities and populations. Data and Follow-Up Requirements Balancing direct participant support with documentation, reporting, and administrative responsibilities. Opportunities for Impact As a Care Connection Outreach Support team member, you will have the opportunity to: Improve access to healthcare and supportive services. Help individuals and families overcome barriers to care. Strengthen relationships between community members and service providers. Support Network Connect's care coordination and wellness initiatives. Advance health equity and community well-being. Serve as a trusted connector between individuals, families, healthcare systems, and community resources.

Employment Type:

Part-Time, Non-Exempt Schedule:

Up to 20 hours per week

Compensation:

$25.00 per hour

Location:

New Castle, Kent, and Sussex Counties, Delaware (as assigned)

Work Schedule:

Flexible schedule based on program and participant needs. Evening and weekend work may be required. Network Connect is an Equal Opportunity Employer and is committed to fostering a diverse, equitable, and inclusive workplace.

Pay:

$20.00 - $25.00 per hour Expected hours: No more than 20.0 per week

Benefits:

Flexible schedule

Work Location:

In person