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Crisis Support Responder-Part Time Midnights First Step Western Wayne County Project on Domestic Assault Wayne, MI Job Details Part-time $19 an hour 18 hours ago Benefits 403(b) matching Employee assistance program Employee discount Qualifications High school diploma or GED Working with survivors of violence Driver's License Experience working with children Driving Residential cleaning Manual handling Victims of domestic violence support experience Cross-functional communication Full Job Description Company Overview First Step Western Wayne County Project on Domestic Assault has been a dedicated leader in providing comprehensive services to survivors of intimate partner and sexual violence since 1978. Our nonprofit organization offers free, confidential support including crisis intervention, counseling, advocacy, and prevention education, all rooted in trauma-informed care and social justice principles. Overview We are seeking a compassionate and energetic Part-Time Crisis Support Responder working the midnight shift to join our dedicated team. In this vital role, you will provide immediate crisis intervention, assessment, and support to individuals experiencing mental health or behavioral crises. Your efforts will help ensure safety, deliver trauma-informed care, and connect clients with ongoing resources in a fast-paced environment. Responsibilities

• Facilitate intakes and transition into shelter and community living
• Prepare suites for move-ins and oversee upkeep of community spaces
• Cultivate a welcoming environment for survivors and their children, establishing positive interactions
• Maintain survivor confidentiality and proactively address needs and concerns in an empathetic and empowerment-based manner
• Ensure safety and security of Wayne building, including shelter, entrances, offices, hallways, community spaces, and parking lot
• Accept, sort, store, and manage donations and residential linen supply
• Consistently and proactively clean, sanitize, and organize the residential facility, especially frequently touched and high traffic areas
• Oversee agency vehicles including all upkeep and agency repairs, cleaning, gas level, and mileage
• Answer 24-hour helpline; provide active listening, referrals, and safety planning in a non-judgmental manner
• Attend all staff and client support meetings, in-service training, and complete assigned independent trainings
• Understand and support First Step's philosophy of empowerment, education, and prevention of violence
• Actively support and carry out First Step's mission, vision, and values Qualifications
• High school diploma, GED recommended or equivalent experience
• Experience working in a service capacity
• Demonstrated ability to work effectively with people from diverse racial, economic, and cultural backgrounds
• Must have empathy and passion for working with survivors using a client-centered approach
• Ability to maintain professional boundaries, high level of confidentiality and comply with all agency policies and procedures
• Comfortable working independently and as part of a team
• Excellent organizational and computer skills
• Excellent oral, written, active listening, and reflective conversation skills
• Ability to lift 30 pounds on occasion, and to travel between sites
• Bilingual a plus Requirements Must be at least 18 years old and satisfy criminal background checks, DHHS child abuse registry check, sex offender registry check, driving check.

Must have and maintain a valid MI driver's license, excellent driving record, reliable transportation, and current auto insurance. These requirements will be re-checked throughout employment. Excellent communication skills with the ability to collaborate across multidisciplinary teams effectively. Join us in making a difference by providing critical support during vulnerable moments—your dedication can change lives!

Pay:

$19.00 per hour

Benefits:

403(b) matching Employee assistance program Employee discount

Work Location:

In person