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Social / Human Services Manager
Glens Falls, NY
Find & Apply For Social / Human Services Manager Jobs in Glens Falls, New York
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The Youth & Family Program Director provides strategic and operational leadership for all youth and family-focused offerings at the Glens Falls Branch. This position is responsible for full departmental ownership, including program development, staffing, budgeting, safety, and community engagement, ensuring high-quality, mission-driven experiences that strengthen individuals and families. The SRYMCA offers competitive benefits to all full-time staff including: Medical, Dental and Vision Coverage. Life Insurance (Paid 100% by the SRYMCA). Short and Long-Term Disability Insurance (Paid 100% by the SRYMCA). FREE association-wide family membership. 401(a) and 403(b) retirement accounts. All eligible employees receive the SRYMCA's retirement contribution of 12% of their biweekly gross earnings. Discounts on childcare services, including summer camp. 20% discount on program classes for the employee and dependents (subject to availability during regular registration periods). 40% discount on childcare services and Day Camps (limited number of discounted slots may be available, depending on enrollments).
JOB PERKS
Competitive Pay:
We believe in recognizing talent and dedication. Our compensation packages are designed to be competitive within the industry, rewarding your skills and experience.
Community Impact:
The chance to make a meaningful difference in the lives of individuals and families in your community.
Free YMCA Membership:
Enjoy unlimited access to all SRY facilities, encouraging you to lead a healthy and active life.
Health and Wellness Programs:
Participate in fitness classes, workshops, and wellness initiatives.
Collaborative Environment:
Work alongside a passionate team committed to promoting health & wellness both physically and spiritually.
ESSENTIAL FUNCTIONS
1. Program Leadership, Engagement & Quality Lead and oversee all Youth & Family programs, ensuring high-quality, mission-driven offerings that meet community needs. Drive program innovation, growth, and participation through strong design, standards, and consistent delivery. Monitor performance using data, feedback, and trends to continuously improve and ensure inclusive, accessible experiences. 2. Staff Leadership, Development & Training Oversee all staffing functions including hiring, onboarding, scheduling, supervision, and performance management. Build a high-performing, values-driven team through clear expectations, coaching, and ongoing feedback. Develop training systems, support staff growth, and ensure adequate staffing for safe, effective operations. 3. Financial & Operational Management Manage department budget, forecasting, and expenses to ensure financial health and sustainability. Use data analysis to assess performance, guide decisions, and identify growth opportunities. Oversee operational systems (registration, scheduling, payroll, reporting) and ensure accuracy and alignment with organizational goals. 4. Safety, Risk Management & Compliance Lead and enforce safety practices, ensuring compliance with YMCA policies and all regulations. Oversee safety protocols, staff certifications, incident reporting, and documentation. Conduct training, audits, and continuous improvements to maintain a safe environment. 5. Member Engagement, Communication & Community Impact Lead communication strategies and build strong relationships with members, families, and participants. Oversee marketing, promotions, and events to drive engagement and participation. Represent the YMCA in the community and strengthen partnerships aligned with mission and inclusivity. 6. Strategic Planning & Organizational Leadership Develop and execute strategic plans, goals, and performance metrics aligned with YMCA priorities. Identify opportunities for innovation, growth, and community impact. Contribute to organizational leadership, cross-functional initiatives, and fundraising efforts. 7. Facility, Equipment & Event Oversight Ensure program spaces, equipment, and supplies are safe, maintained, and operationally ready. Coordinate with facilities on repairs and improvements. Plan and execute high-quality, safe, and engaging events. Requirements Bachelor's degree in a related field or equivalent experience. Minimum of 4 years of experience leading youth and/or family programs, including staff supervision. Current CPR/AED and First Aid certifications (or ability to obtain upon hire). Strong leadership, communication, and organizational skills. Knowledge of youth development best practices and child safety/risk management. Commitment to the YMCA mission and values. Basic computer proficiency. Previous YMCA experience preferred. We're proud to be recognized as a 2026 USA Today Top Workplace, a national honor awarded based entirely on employee feedback. This recognition reflects our supportive, people-first culture and the passionate team that makes the Y such a special place to work. The SRYMCA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, domestic violence victim status or any other characteristic protected by law.
