Find & Apply For Artificial Intelligence Engineer Jobs in Pflugerville, Texas

we are a fast growing Managed Security Services Provider focused on using AI, automation, cybersecurity, and modern IT solutions to help businesses operate securely and efficiently. We are currently hiring two Level 2 IT Support Technicians to join our growing team. This is not an entry level help desk position. We are looking for technicians who can independently troubleshoot and resolve moderately complex IT issues, communicate confidently with clients, document their work thoroughly, and take ownership of problems through resolution. As a Level 2 IT Support Technician, you will handle escalated support requests, troubleshoot client infrastructure, administer Microsoft 365 environments, support networking and security technologies, and work closely with our Level 1 technicians, engineers, and security team. If you enjoy solving problems, working with modern technology, learning new systems, and being part of a rapidly evolving MSSP, we would like to hear from you. Responsibilities Troubleshoot and resolve escalated technical issues involving Windows workstations, Windows Server, Microsoft 365, networking, applications, and endpoint security. Handle Level 2 escalations from Level 1 technicians and take ownership of issues through resolution. Administer Microsoft 365, Microsoft Entra ID, Exchange Online, SharePoint, Teams, user accounts, permissions, and security settings. Troubleshoot Active Directory, Group Policy, DNS, DHCP, VPNs, VLANs, wireless networks, switches, and firewalls. Support endpoint protection, EDR, MFA, email security, and other cybersecurity technologies. Monitor and respond to system alerts, security alerts, backup failures, vulnerabilities, and infrastructure issues. Assist with patch management, system updates, software deployments, workstation deployments, and infrastructure maintenance. Use Remote Monitoring and Management tools to proactively monitor and support client environments. Document troubleshooting steps, resolutions, configurations, and client environment information. Provide guidance and technical assistance to Level 1 technicians. Work with engineers and security personnel to troubleshoot more advanced infrastructure and cybersecurity issues. Communicate directly with clients in a professional, confident, and easy to understand manner. Help clients follow cybersecurity best practices and support environments with compliance requirements such as HIPAA, NIST, and SOC 2. Requirements 2 to 4 years of professional IT support experience, preferably within an MSP or MSSP environment. Strong troubleshooting skills with Windows 11, Windows Server, Active Directory, Group Policy, DNS, and DHCP. Hands on experience administering and troubleshooting Microsoft 365, Microsoft Entra ID, Exchange Online, SharePoint, and Microsoft Teams. Solid understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, WiFi, routing, switching, and general network troubleshooting. Experience supporting business firewalls and networking equipment. Experience with Fortinet, SonicWall, Palo Alto, Ubiquiti, or similar platforms is a plus. Familiarity with cybersecurity technologies such as EDR, SIEM, MFA, email security, IDS/IPS, vulnerability management, and endpoint protection. Experience working with RMM, remote support, documentation, and ticketing platforms. Strong technical documentation skills with the ability to clearly document troubleshooting steps and resolutions. Excellent communication, customer service, and problem solving skills. Ability to prioritize multiple issues and work independently in a fast paced MSP environment. Strong desire to continue learning new technologies, cybersecurity tools, AI, and automation. Preferred Qualifications Previous experience working for an MSP or MSSP. Certifications such as CompTIA Network+, Security+, Microsoft certifications, Cisco CCNA, Fortinet certifications, or equivalent industry experience. Experience using PowerShell for administration, troubleshooting, or automation. Experience with backup and disaster recovery solutions. Experience with Microsoft Intune and modern endpoint management. Experience troubleshooting and deploying business networking equipment, firewalls, switches, wireless access points, and VPNs. An interest in AI and automation and how these technologies can improve IT operations and client support. What We Are Looking For Technical knowledge matters, but so does attitude. We are looking for someone who takes ownership, communicates well, documents their work, follows through, and does not stop at "I don't know." You should be comfortable researching unfamiliar problems, asking the right questions, working with other technicians when necessary, and continuously improving your technical skills. We want technicians who are interested in growing with the company and becoming increasingly valuable to our clients and our team. How to Apply If you are passionate about technology, cybersecurity, and solving real world IT problems, we want to hear from you. Please submit your resume through Indeed for consideration. We are currently hiring two Level 2 IT Support Technicians.

Job Type:

Full-time Pay:

$65,000.00 per year

Benefits:

Paid time off Professional development assistance Tuition reimbursement Ability to

Commute:

Pflugerville, TX 78660 (Required)

Work Location:

In person