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Master Compliance Inc

Lead AI Engineer

Pay: $54.17–$65.24/hr

Posted: 3 weeks ago

Location: Aldie, VA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/1/2026

Job Description

Description:

Job Title:

AI Co Pilot Engineer Location :

Remote Duration:

12 Months Contract Description Copilot Studio & AI for Contact Center (CCaaS) to lead the hands-on development and implementation of AI-powered customer and employee engagement solutions. This is a builder role, not a strategy-only position. The ideal candidate will have extensive experience designing, developing, testing, and deploying Microsoft Copilot Studio solutions, AI agents, conversational AI, voice bots, chat bots, Agent Assist capabilities, and AI-powered automation within modern Contact Center environments. The successful candidate will be responsible for delivering production-ready AI solutions that enhance member experiences, improve employee productivity, and enable next-generation capabilities across Navy Federal's Experience Interaction Platform (EIP). The role aligns directly with NFCU's enterprise adoption of Copilot Studio, AI agents, voice AI, and contact center modernization initiatives Build and deploy Copilot Studio agents from requirements through production. Develop conversational experiences for voice and chat channels. Create AI agents that support employee and member interactions. Configure topics, prompts, actions, orchestration flows, and agent behaviors. Develop and troubleshoot Power Automate workflows. Design and implement integrations with APIs, Data verse, SharePoint, Dynamics 365, Teams, and other enterprise systems. Build Retrieval Augmented Generation (RAG) solutions using enterprise knowledge sources. Develop AI-powered Agent Assist capabilities including: Call summarization Knowledge recommendations Next Best Action guidance Intelligent search Post-call automation Configure and deploy Voice AI and IVR automation capabilities. Build and optimize self-service virtual assistants. Test, tune, and improve AI response quality and accuracy. Debug production issues and implement fixes.

Must have:

3+ years of hands-on Copilot Studio development experience. Built and deployed multiple production Copilot Studio solutions. Experience integrating Copilot Studio with enterprise systems.

Experience creating:

Custom topics Custom actions Generative AI agents Autonomous agents Voice agents Chat agents Deep understanding of: IVR design Call flows Routing strategies Agent desktop experiences Workforce optimization Customer journey orchestration Generative AI Strong hands-on experience with: Large Language Models (LLMs) Prompt Engineering RAG implementations Azure OpenAI AI Foundry Conversational AI design AI model evaluation AI guardrails and governance Technical Skill Copilot Studio Power Platform Power Automate Dataverse Power Apps Dynamics 365 Microsoft Teams Azure Services AI Technologies Azure OpenAI AI Foundry Prompt Engineering Semantic Search Vector Databases Conversational AI Voice AI Development Skills REST APIs JSON JavaScript Python C#

Git Azure DevOps CI/CD Pipelines Pay:

$54.17 - $65.24 per hour

Work Location:

In person