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Job Summary Our client, a leading building products and distribution provider, is seeking Oracle Fusion Tier 2 Application Support Analysts to join their Application Support team. This is a contract opportunity supporting enterprise application operations, troubleshooting, and issue resolution within an Oracle Fusion environment. The team will work closely with business stakeholders, technical teams, and application support leadership to investigate and resolve application issues while maintaining business continuity.

Contract Details Contract Type:

6 Month Contract to

Hire Work Location:

Daytona, FL Work Arrangement:

3 days a week onsite Core Responsibilities Provide Tier 2 application support for Oracle Fusion applications, investigating and resolving escalated technical and functional issues Troubleshoot application errors, system defects, integrations, and user-reported issues Analyze incidents to identify root causes and implement appropriate resolutions or workarounds Collaborate with Tier 1 support, application teams, developers, and business stakeholders to resolve complex issues Monitor application performance and identify recurring issues or opportunities for system improvements Document troubleshooting steps, resolutions, known errors, and support procedures Escalate complex issues to appropriate technical teams and follow incidents through resolution Required Skills/Experience (Must-Haves) Hands-on experience supporting Oracle Fusion applications Experience providing Tier 2 or advanced application support in an enterprise environment Strong troubleshooting and issue-resolution skills Ability to investigate application errors and identify root causes Experience working with incident management and ticketing processes Strong understanding of application support processes and production support environments Excellent communication skills with the ability to work with both technical and nontechnical stakeholders Preferred Skills/Experience (Nice-to-Haves) Experience supporting Oracle Fusion Cloud modules Familiarity with Oracle Fusion integrations and interfaces Experience with SQL queries for troubleshooting and data validation Exposure to Oracle Fusion configuration and application functionality Experience working in ITIL-based support environments Familiarity with ServiceNow or similar incident management platforms Experience supporting enterprise applications in a high-volume business environment Key Competencies & Behaviors Ability to investigate complex issues and identify practical solutions Takes responsibility for incidents and drives issues through resolution Effectively communicates technical findings and updates to stakeholders Works effectively across application support and technical teams Able to prioritize competing support requests in a fast-paced environment

Work Environment Location:

Daytona, Florida Work Arrangement:

3 days onsite in Daytona, FL Supports a collaborative enterprise application support team May require coordination with multiple technical and business teams

Compensation & Benefits Pay Range:

The approximate pay range for this position is between $24.00 and $35.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered About KellyMitchell At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. Were passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moments notice. Marketing Disclosure By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy [143632]