Find & Apply For Business Intelligence Analyst Jobs in Frankfort, Kentucky

Maximus is currently seeking a Business Analyst.

This position is on site in Frankfort, KY. Essential Duties and Responsibilities

• Support the design or modification of business systems or IT systems
• Interact with the business stakeholders and subject matter experts in order to understand their problems and needs
• Gather, document, and analyze business needs and technical requirements
• Document process flows
• Review and create system documentation and user manuals. Job-Specific Essential Duties and Responsibilities
• Works with stakeholders to gather requirements, runs JAD sessions and documents requirements
• Work with CHFS program staff, business subject-matter experts and Maximus technical teams to gather and analyze requirements for the CCaaS solution
• Plan and run JAD sessions and requirements workshops, and record decisions and open questions. Support fit-gap analysis of the current CHFS setup during transition, including telephony, reporting, workforce management and knowledge base migration
• Help write test scenarios and support user acceptance testing with CHFS stakeholders
• Prepare requirements deliverables for CHFS review and approval under the 10-5-5 review cycle (CHFS's set review windows for deliverables)
• Write business and functional requirements, user stories, use cases and process flows for contact center, CRM, IVR and workforce management workflows
• Keep requirements traceable from business needs through design, build and testing, and manage changes to scope. Minimum Requirements
• Bachelor's degree or equivalent work experience
• 3-5 years of related experience. Preferred Skills and Qualifications
• Requirements work on contact center platforms such as Genesys Cloud, and on CRM systems such as Oracle RightNow / Oracle Service Cloud
• Familiarity with workforce management and contact center reporting tools such as

NICE IEX

• Experience with state health and human services or Medicaid programs
• Skill facilitating JAD sessions with senior state staff
• Experience with Jira or Azure DevOps and with Agile backlog work
• CBAP, CCBA or PMI-PBA certification.

#techjobs #VeteransPage Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Minimum Salary $65,920 Maximum Salary $98,880