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Business Intelligence Analyst
Walker, MI

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Now viewing: SAP Hybris Support Analyst
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Tata Consultancy Services Limited

SAP Hybris Support Analyst

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Job Description

Must Have Technical/Functional Skills SAP Commerce Cloud (Hybris) support and troubleshooting Java, J2EE, Spring Boot development/support knowledge REST APIs and Microservices architecture SQL query analysis and database troubleshooting Incident, Problem, and Change Management processes Application log analysis and monitoring Agile and ITIL process knowledge Roles & Responsibilities Provide L2/L3 application support for SAP Commerce Cloud (Hybris) applications. Analyze and resolve production incidents, service requests, and problem tickets. Perform root cause analysis and implement preventive measures. Monitor application performance, integrations, and batch processes. Work closely with business users, development teams, and infrastructure teams. Support deployments, release activities, and environment validations. Prepare support documentation, KB articles, and operational reports Generic Managerial Skills, If any Retail or eCommerce domain experience Azure/AWS cloud exposure Experience with ServiceNow, Splunk, Dynatrace, or similar monitoring tools OMS/Order Management integration exposure
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support:
Maternal & Parental Leaves.
Insurance Options:
Aut& Home Insurance, Identity Theft Protection.
Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.
Time Off:
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-KR3 Salary Range-$100,000-$130,000 a year

Benefits

  • Sick Leave
  • 401(k) Plans
  • Bonuses/Stipends
  • Health Insurance