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Operations Consultant - Enterprise Correspondence Operations Jacksonville, Florida;Addison, Texas; Charlotte, North Carolina; Plano, Texas; Fort Worth, Texas

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• Bank of America employees are required to meet all
• posting eligibility requirements
• prior to applying for any new position.
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• To proceed with your application, you must be at least 18 years of age.
• Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Jacksonville/Operations-Consultant---Enterprise-Correspondence-Operations\_26037108-1)
• Bank of America employees are required to meet all
• posting eligibility requirements
• prior to applying for any new position.
• Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Jacksonville/Operations-Consultant---Enterprise-Correspondence-Operations\_26037108-1)
• Job Description:
• At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• Job Description:
• This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.
• Line of Business Job Description & Responsibilities:
• The Enterprise Correspondence (ECO) - Letter Setup & Implementation (LS&I) team manages letter content for new & existing clients in print and digital channels.

LS&I partners with front line units (FLUs) and support areas to align strategic priorities and develop solutions to create, publish, and govern content change management needs. LS&I delivers for Consumer & Small Business Card, Deposits, Mortgage & Vehicle Servicing, and other product & servicing organizations.

• Schedule:
• Monday - Friday | 8:00am - 5:00pm
• Responsibilities:
• + Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment + Advises on projects and directs activities of a team related to special initiatives + Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function + Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control + Identifies and recommends responsibilities and accountabilities for key programs/projects + Analyze business and correspondence requirements and translate them into data mapping specifications.

+ Lead the development, maintenance, and governance of data mapping documentation, including target codes, MPIDs, variables, and correspondence requirements.

+ Identify mapping discrepancies, risks, dependencies, and impacts, driving resolution with business and technology partners.

+ Manage mapping activities throughout the project lifecycle, including requirements, peer review, approvals, development handoff, provisioning, and implementation readiness.

+ Partner with Development, Testing, Operations, Provisioning, and Client Engagement teams to ensure accurate and timely delivery of correspondence solutions.

+ Support MessagePoint & Exstream provisioning requirements and validate final configurations align with approved business requirements.

+ Participate in project planning, intake reviews, release readiness activities, and issue resolution efforts across correspondence programs.

+ Drive continuous improvement opportunities to enhance data quality, operational efficiency, and governance practices.

• Required Qualifications:
• + 3 to 5 years of experience in data mapping, business analysis, or requirements management.

+ Strong analytical, problem-solving, and stakeholder management skills. + 3 to 5 years experience leading large-scale initiatives across multiple business and technology teams with competing timelines.

+ Excellent communication and influence skills with the ability to drive decisions and outcomes.

+ Ability to multi-task, work within short deadlines and perform well under pressure

+ Outstanding interpersonal skills and ability to solicit input from others

+ Ability to work independently as well as part of a virtual team

+ Effectively communicate project requirements, expectations, and status to leaders at all levels

+ Identify, solve, or escalate issues in order to ensure timelines are met

+ Confidence and experience leading calls, meetings, and strategy sessions with medium sized audiences

+ Proficient in Microsoft Office Applications (Word, Excel, Outlook)

+ Issue management ability to identify, diagnose and resolve production issues in collaboration with partners

• Desired Qualifications:
• + Ability to influence stakeholders at various levels of leadership + Jira and Agile methodology + Experience utilizing enterprise systems including Messagepoint, C3/PAS, and SWFT + 5+ years of project management or operational management skills or related experience + Operational process or process design experience
• Skills:
• + Customer and Client Focus + Problem Solving + Risk Management + Adaptability + Attention to Detail + Collaboration + Critical Thinking + Issue Management + Analytical Thinking + Decision Making + Oral Communications + Presentation Skills Internal employees who are currently working from home are still eligible to apply.

However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

• Shift:
• 1st shift (United States of America)
• Hours Per Week:
• 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws.

The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) " poster. View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Investment products offered through MLPF&S and insurance and annuity products offered through

MLLA:

• Are Not FDIC Insured
• Are Not Bank Guaranteed
• May Lose Value
• Are Not Deposits
• Are Not Insured by Any Federal Government Agency
• Are not a condition to Any Banking Service or Activity
• Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S" or "Merrill") makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation ("BofA Corp."). MLPF&S is a registered broker-dealer, registered investment adviser,
• Member SIPC
• and a wholly owned subsidiary of BofA Corp.

Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation. Trust, fiduciary and investment management services are provided by Bank of America, N.A., Member FDIC and wholly owned subsidiary of Bank of America Corporation ("BofA Corp."). Bank of America Private Bank is a division of Bank of America, N.A. Banking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation. © 2026 Bank of America Corporation. All rights reserved.