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Now viewing: ServiceNow Consultant
TC
Tata Consultancy Services Limited
ServiceNow Consultant
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Job Description
Must Have Technical/Functional Skills ServiceNow
ITSM / ITAM / ITOM / CSM
/ FSM and other ServiceNow modules Roles & Responsibilities Technical Competency- Experience as a Technical Lead
- Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
- Understanding customer business requirements and convert to functional requirements
- Responsible for reviewing requirements for accurate estimation
- Experienced in leading at least a couple of Implementation projects in
ITSM / ITAM / ITOM / CSM / FSM
area and one complete Implementation lifecycle for ServiceNow- Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
- Review, and do proactive analyze and resolve application issues as needed
- Mentor and share technical knowledge/guidance to team
- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
- Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
- Should possess good knowledge in Agile/Scrum methodology Behavioral competency
- Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
- Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
- Excellent team management skills to manage the project team and members
- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) Good to have
- Experience in ServiceNow custom application design and development
- Evaluate the tool stability and performance and provide recommendations
- Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
- Preferred to have ServiceNow Implementation Specialist certification
- Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders Generic Managerial Skills, If any ServiceNow