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DUTIES AND RESPONSIBILITIES

Serve as the primary Salesforce functional lead for the U.S. sales and service teams spanning Sales Cloud and Service Cloud.
Act as the direct point of contact for End Users - troubleshoot and resolve day-to-day Salesforce issues as they come into the Sigvaris IT ticketing system.
Categorize and enrich incidents; escalate complex process or configuration issues to the Technical Consultant/Developer or global IT team.
Coordinate with the global operational support organization to ensure issues are routed correctly and resolved by the right team - holding that team accountable for its share of ongoing support, not absorbing work that belongs with them.
Identify and implement opportunities to improve Salesforce workflows, automation, and reporting across both sales and service processes.
Maintain data quality, accuracy, and governance standards, including regular audits and data hygiene (deduplication, completeness tracking).
Build and maintain CRM reports and dashboards supporting, for example, sales performance, pipeline health, and service metrics (case volume, resolution time, SLA adherence). Coordinate analytics work external to Salesforce with the global BI team.
Develop, coordinate and deliver CRM training, onboarding, refresher training, best-practice sessions and user-friendly documentation, partnering with Sales Leadership to identify ongoing training and development needs.
Represent the U.S. market needs to the global CRM project team and Stream Leads, feeding local input into the Global Roadmap.
Participate in the Agile project activities, including user story development and sprint reviews.
Own User Acceptance Testing (UAT): define real-world test cases, run test scenarios, and validate releases before go-live.
Periodically engage with U.S. field team to understand CRM workflows, identify adoption barriers, gather feedback and identify opportunities to improve field effectiveness.
Maintain an ongoing project footing after go-live - this is not a one-time rollout task; stay engaged in the continuous evolution of the global solution sprint over sprint.
Follows established company policies and procedures to ensure compliance with

SIGVARIS

policies, industry standards, ISO 13485 standards, and Federal, State and local laws.

Follows all work instructions, creates and maintains accurate records to meet all internal and external requirements to support the

SIGVARIS

Quality System and Quality Policy.

Accurately performs any other duties and responsibilities as assigned to ensure an efficient workflow.

Requirements EDUCATION and

WORK EXPERIENCE

Must have an associate's degree or equivalent experience.
Must have a minimum of more than 2 years of hands-on Salesforce experience (Sales Cloud and Service Cloud required), including direct end-user troubleshooting and training.
Strong understanding of sales pipeline management and customer service/case management workflows.
Experience building Salesforce reports, dashboards, and basic automation (Flows, validation rules).
Familiarity with data management and integration concepts, and analytics tools such as PowerBi.
Comfort working inside an Agile/DevOps delivery framework (sprints, User Stories, UAT cycles) - willingness to learn if not already familiar.
Strong communication and training skills across regions.
Proven ability to influence adoption and drive process consistency without direct authority.

PREFERRED

Salesforce Administrator certification
Prior experience as a Business Subject Matter Expect, Power User, or Super User on a global program.

PHYSICAL REQUIREMENTS

This job operates in an office environment. This role routinely uses cameras, standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

What We Offer You:

Highly competitive salary
Medical (Core Plan and High Deductible Plan)
Health Spending Account (applies to High Deductible Plan)
Flexible Spending Account
Dental Plan
FREE Life Insurance, Short and Long Term Disability
Voluntary benefits include vision, term life insurance, accident, cancer and hospital confinement
401(k) with Company match (dollar for dollar 100% up to the first 5% of employee contributions to the plan)
Paid Time Off
10 Paid Holidays Per Year
Employee Assistance Program Successful completion of background check, verifiable education and employment, and drug test will be required in advance of hire.

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Find & Apply For Business Intelligence Architect / Developer Jobs in Peachtree City, Georgia

CRM Power User