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ServiceNow Developer/Architect

Job SummaryTrustedQA is seeking an experienced ServiceNow contractor to design, configure, and implement a secondary Payroll Help Desk solution within the existing ServiceNow instance. The solution must be built without using Domain Separation — instead leveraging a scoped application with appropriate data segregation controls (ACLs, roles, and business logic) to logically separate Payroll Help Desk data from other ServiceNow applications. The build will use the existing ServiceNow platform and available licensing.

The engagement spans the full project lifecycle — requirements gathering and process documentation, solution design, scoped application build-out (workflows, automation, security roles, forms, catalog items, dashboards, and reports), technical and configuration documentation, testing (test plans, scripts, UAT support, defect tracking), deployment and production migration, and knowledge transfer including administrator training and a full system walkthrough for the support team.

Basic Qualifications

• 4+ years of ServiceNow development and admin experience
• Proven experience implementing ITSM and Help Desk solutions in ServiceNow
• Strong understanding of scoped application development
• Experience implementing and maintaining advanced data separation strategies, including

RBAC, ACL

design, least-privilege security models, and data governance best practices

• Experience designing custom workflows and data models
• Proficiency with JavaScript and ServiceNow scriptingPreferred Qualifications
• Experience implementing ServiceNow Customer Service Management (CSM) solutions for non-IT business functions such as Human Resources, Finance, Payroll, Benefits, or shared servicesBenefits OverviewTQA's broad and competitive mix of benefits options are designed to support and protect employees and their families' physical, mental, and financial health.

Employment benefits include medical, dental, life and supplemental insurance options as well as a matching 401(k) program, Flexible Spending Accounts (FSA), education reimbursement, mental wellness reimbursements, access to a financial advisor, and up to 31 days of paid leave annually. Check out our reviews on Glassdoor!

Equal Opportunity EmployerTrustedQA is an equal-opportunity employer and does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

Offer ConsiderationsTrustedQA considers several factors when extending an offer, including but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications.

Federal ComplianceAs a federal contractor, TQA is subject to all federal and state mandates and/or other customer requirements.