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The Role Partner with enterprise customers to define AI transformation strategies, identify high-value use cases, drive organizational adoption, and realize measurable business outcomes. Build executive relationships, develop success plans, track value realization, remove adoption barriers, coordinate cross-functional teams, influence product priorities, manage escalations, and promote customer advocacy. The role focuses on strategic outcomes rather than renewals, pricing, or contract management. Summary Generated by Built In Jasper is the marketing agents platform, built to help enterprises orchestrate AI agents that execute marketing work at scale. Purpose-built for marketing teams, Jasper enables faster, more consistent execution across campaigns, personalization, localization, and compliance—while maintaining enterprise-grade control and governance. Jasper is trusted by hundreds of enterprises worldwide, including Prudential, Cushman & Wakefield, and nearly 20% of the Fortune 500. Founded in 2021, Jasper has team members across the U.S., Australia, and France. About The Role As a Strategic AI Outcomes Manager, you'll partner with Jasper's largest enterprise customers to ensure they achieve measurable business outcomes with generative AI. You'll serve as a trusted strategic advisor, helping executive stakeholders define AI transformation strategies, identify high-value use cases, drive organizational adoption, and realize business value across marketing and other enterprise functions. This is not a commercial account management role. You will not own renewals, pricing, or contract negotiations. Instead, your success is measured by customer outcomes, executive relationships, AI maturity, and long-term strategic value creation. You'll operate alongside Account Executives, Solutions Architects, Product, Marketing, and Customer Education to help some of the world's most recognizable brands operationalize AI at scale. This fully remote role reports to the Director, AI Outcomes and is open to candidates located anywhere in the continental US. What you will do at Jasper Executive Strategic Partnership Build trusted-advisor relationships with senior marketing, operations, digital transformation, and executive (VP/C-level) leaders across your portfolio. Facilitate strategic conversations that connect Jasper's capabilities to each customer's business priorities and organizational objectives. Help customers develop and evolve their enterprise AI strategy and roadmap. Lead Executive conversations focused on outcomes, value realization, adoption trends, and future opportunities, driving with business-outcome framing rather than product metrics. AI Outcomes & Value Realization Partner with customers to define measurable success metrics tied to business outcomes, and build multi-quarter success plans with outcome milestones, an executive sponsor, and a risk-mitigation plan. Identify, prioritize, and expand high-impact AI use cases across business units. Track progress toward agreed-upon outcomes and proactively remove barriers to success. Enterprise Adoption Drive adoption beyond initial deployment by identifying new teams, workflows, and business processes that can benefit from Jasper. Partner with customer champions to build internal momentum and lead organizational change. Recommend governance, enablement, and operating models that support sustainable, enterprise-wide AI adoption, helping customers mature from experimentation to scaled AI programs. Cross-Functional Leadership Orchestrate internal teams—Solutions Architects, Product, Marketing, and Customer Education—to deliver an exceptional customer experience. Collaborate with Product to advocate for customer needs and influence roadmap priorities, synthesizing patterns across your book of accounts into actionable product insight. Work alongside Account Executives to surface strategic growth opportunities, while the commercial team owns pricing, renewals, and contracting. Manage complex, executive-level escalations while preserving the relationship and driving to a concrete resolution. Customer Advocacy Surface customer success stories and best practices, and identify opportunities for customers to participate in speaking engagements, advisory councils, reference programs, and case studies. Bring insights from enterprise customers back into Jasper to improve products and customer programs. What you will bring to Jasper 7-10+ years in Enterprise Customer Success, Strategic Consulting, Digital Transformation, Management Consulting, or a similar customer-facing strategic role Experience managing complex enterprise accounts with executive stakeholders, and a proven ability to influence VP- and C-level leaders A track record of leading organizational change or transformation initiatives Strong business acumen—able to connect technology investments to measurable outcomes and speak the language of the customer's business Executive presence and facilitation skills, with the ability to influence without authority Comfort operating in ambiguity on long-horizon (12-18 month) outcome cycles rather than quarterly adoption sprints Hands-on experience with generative AI, AI transformation, or other emerging technologies Background in marketing technology, SaaS, or enterprise software Consulting experience at firms such as Accenture, Deloitte, Slalom, EY, Bain, or McKinsey is a plus Experience working with Fortune 500 organizations Compensation Range At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected salary range offered for this role is $181,750 - $230,000 Total OTE. Compensation may vary based on relevant experience, skills, competencies, and certifications. Benefits & Perks Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families 401(k) program with up to 2% company matching Equity grant participation Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work FlexWellness program ($1,800 annually) to help support your personal health goals Generous budget for home office set up $1,500 annual learning and development stipend 16 weeks of paid parental leave Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills. We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa . Read Full Description Skills Required 7-10+ years of experience in Enterprise Customer Success, Strategic Consulting, Digital Transformation, Management Consulting, or a similar customer-facing strategic role Experience managing complex enterprise accounts with executive stakeholders Proven ability to influence VP- and C-level leaders Track record of leading organizational change or transformation initiatives Strong business acumen and ability to connect technology investments to measurable outcomes Executive presence and facilitation skills, with the ability to influence without authority Comfort operating in ambiguity on 12-18 month outcome cycles Hands-on experience with generative AI, AI transformation, or other emerging technologies Background in marketing technology, SaaS, or enterprise software Consulting experience at firms such as Accenture, Deloitte, Slalom, EY, Bain, or McKinsey Experience working with Fortune 500 organizations What the Team is Saying Jessica Senior Product Marketing Manager Being at the forefront of AI is inspiring. Each day brings new chances to learn and grow as we tackle uncharted challenges. Our success hinges on collaboration and support. It's amazing to see the team come together, innovate, and create solutions that shape the future. Jessica Senior Product Marketing Manager Being at the forefront of AI is inspiring. Each day brings new chances to learn and grow as we tackle uncharted challenges. Our success hinges on collaboration and support. It's amazing to see the team come together, innovate, and create solutions that shape the future. Jessica Senior Software Engineer I lead our Women in Tech ERG, and it's been a meaningful part of my experience here. It's grounding to have a space to connect, learn, and grow together. We've hosted everything from rooftop meditations, feedback trainings, and virtual collaborative gratitude boards — people truly show up for one another here. This community is full of brilliant, thoughtful people across every function, and being part of it has been a highlight of my career. Jasper doesn't just talk about diversity and inclusion, you can feel it in spaces like this. Griffin Enterprise Account Manager From day one, I've felt genuinely supported by everyone around me: my teammates, managers, and leadership. There's this strong culture of collaboration and encouragement that makes it so easy to do your best work. Being part of a fast-moving AI company means you're constantly learning, which keeps the work engaging and meaningful. Jasper has given me the opportunity to explore new paths and grow professionally. I was able to transition from Customer Success to Sales with full support throughout the entire process. That level of trust and investment in employees really stands out to me. Chanelle People Operations Manager I really appreciate working at a company where compensation is highly competitive and there's a clear commitment to pay equity and transparency across roles. That level of transparency also carries through to how the company approaches feedback. I feel confident that if I ever have questions or concerns around compensation or benefits, they're taken seriously and continuously improved. On the benefits side, these are some of the best I've experienced, especially the lifestyle spending account, which gives us flexibility to support our well-being beyond the standard offerings. Guhan Field CTO At Jasper, working in an AI-first engineering environment has transformed how we approach product development by leveraging LLMs and tools for rapid prototyping and iteration. This iterative mindset ensures our engineering team consistently delivers value in a fast-paced market. Meg Director of Product Strategy and Operations I started in Customer Success, working closely with customers and over time was able to transition into Product Strategy. Jasper created the space for me to lean into my curiosity, pattern recognition, and ability to translate customer insights into product direction. It's been the best environment for me to not only build new skills, but to step into work that genuinely fits how I think and operate. The team consistently encourages ownership, exploration, and cross-functional collaboration, which made it possible for me to shape my career in a way that feels both impactful and authentic. Brighie Staff Data Scientist Jasper really invests us as whole people, not just employees. Our fully remote culture means I never have to worry about re-locating or long commute times. Having unlimited PTO means I'm not counting up my vacation days and our wellness benefits cover nearly all of my fitness expenses and and even an occasional spa day. And then our generous parental leave just recently gave me the invaluable gift of time with my newborn son before returning to work. Overall, I can't imagine a company that does a better job at making their employees feel like valued and cared for human beings. Nadine Staff Software Engineer Jasper is one of the few places I've worked where work-life balance actually means something. I'm based in Australia, and the flexibility has been amazing - the wellness benefits cover my fitness, I can step away for appointments throughout the day without any stress, and I've even been able to work from another country for a stretch. The team flies me out for company offsites in the US, that makes a difference in feeling connected even from the other side of the world. There's a lot of trust given to you to do your best work in a way that works for you, and I genuinely feel that everyday. Nicole Manager, Product Support I'm so grateful for Jasper's benefits, especially as a first-time mom. It was wonderful to be able to step away from my role for maternity leave and really be present with my baby without worrying about what I was missing. But more than that, I felt so supported coming back from leave with an onboarding plan to get me back up to speed. A lot can change in 4 months when working in AI! Being fully remote is also a huge win — to check off a small task from my never-ending to-do list, makes full-time work feel sustainable long-term. I really love working here! James Director, Sales Development Leading the BDR team at Jasper is genuinely one of the most energizing things I've done in my career. The pace here is fast, things move quickly and you have to stay on your toes. But what makes it work is that leadership actually trusts you to figure it out. I'm not handed a playbook and told to follow it. I'm given real ownership over how I lead my team, and that autonomy makes all the difference. The people here are incredible, and that energy is contagious every single day. Minna Director, Strategic Finance The people I get to work with are the best part of being at Jasper. Most of my job is helping a really sharp team take on hard, ambiguous problems and grow into bigger roles along the way. The company's always evolving, so there's never a shortage of new challenges. I give my team the context and room to make calls, and they work hand-in-hand with their business partners. And the work really matters — we're close to real decisions like how we price, which bets we fund, and what targets we set. It moves fast, and a great team makes the hard parts fun. Jillian People Programs Lead Participating in Jasper's evolution over the past 4 years in it's typical hands-on, high velocity fashion has been an exciting way to develop. As it has adapted in an ever-changing AI industry, Jasper has absolutely sharpened my skillset while pushing me steadily forward in my career. I've been lucky to work for managers who are invested in my growth as well as the growth of the company so it feels like I've transformed alongside Jasper. Adriana Counsel It's exciting to be part of an AI company that is helping shape what innovation looks like in real time, and I have learned so much from being in this environment. The team is collaborative, supportive, and focused on doing great work for our customers while creating an environment where people feel valued and encouraged to do their best work. There is a real sense of autonomy and trust here, which makes it possible to make decisions that have a meaningful impact. That combination of ownership, appreciation, and shared drive at the forefront of AI makes Jasper a motivating place to work. Marc Director, IT and AI Enablement What I enjoy most about Jasper is that we don't just build AI products, we're rebuilding how we work around AI internally too. That makes every day a chance to test what an AI-first company actually looks like in practice, not just talk about it. The ambition is high and the problems are genuinely new, so the work compounds quickly. It helps that the people I work with are smart and figuring it out in real time right alongside me, which makes the hard parts a lot more fun. Heang Ly Software Engineer Jasper offers a highly competitive compensation package and benefits that demonstrate the company's commitment to investing in its people. I appreciate that the company recognizes and rewards talent while creating an environment where employees feel valued. Beyond the compensation and benefits, Jasper promotes a great work-life balance through its flexible and supportive culture. It's a place where I feel trusted and empowered to do my best work while maintaining a healthy balance between my professional and personal life. Kevin Friedman Senior Software Engineer Engineering at Jasper means you're constantly working at the edge of what's possible. We ship fast, learn faster, and the tools we use today look completely different from six months ago because we're genuinely building with AI day in and day out. It keeps the work exciting and honestly makes it hard to imagine going back to a slower pace. Monty Gill Senior Technical Recruiter Jasper genuinely prioritizes diversity and inclusion without sacrificing merit. I work with an extremely intelligent and skilled group of folks that come from a broad set of backgrounds. I've consistently felt supported by my peers and leadership to bring my authentic self to work. It is refreshing to be part of a company that actively leverages diverse backgrounds to drive innovation, push the boundaries of AI, and serve customers globally. Cailin Senior Manager, Enablement Services I started at Jasper in Customer Support and, over the past four and a half years, have grown into leading our Enablement Services team. Along the way, Jasper has trusted me with meaningful challenges while giving me the support and encouragement to succeed. I've had the autonomy to identify a need, build our customer enablement program from the ground up, and develop it into a scalable service and team. Jasper rewards initiative and gives people genuine ownership of their ideas, and has helped me grow into exactly where I wanted to be. I'm incredibly grateful to have built this here and to continue growing alongside such talented people. Leslie Accounting Manager Jasper has a genuinely collaborative culture, and it's one that takes wellbeing seriously. Even though we're all remote, people are quick to jump in, share what they know, and cheer each other on, and I've always felt like we're working toward the same goal. There's real flexibility in how and when you work, and the culture respects that people have lives outside of their jobs. That combination has made it easier for me to stay energized and engaged, even during busy periods. After almost two years, I'd happily recommend Jasper to anyone looking for a place that cares about its people. View all jobs at Jasper View Jasper Profile Report Job