Find & Apply For Computer Support Specialist Jobs in Dardanelle, Arkansas

IT Support Services Coordinator Share Current Opening for IT Support Services Coordinator Share this opening on social media Or share by QR Code Back to Share Download QR Code Locations Dardanelle, AR (United States) Position Type Full Time Hourly Employee Type Employee Work Model On Site Job Description SUMMARY The position of IT Support Services Manager assumes responsibility for coordinating and executing activities associated with Information Technology projects, Service Desk operations, user access administration, asset management, vendor coordination, audit support, and operational reporting. The incumbent will create reports for management, communicate directly with vendors and consultants, coordinate support services, and assist with operational initiatives throughout the Bank. The incumbent reviews operational processes and procedures to support continuous improvement efforts and enhance customer support experience. The incumbent serves as an advisor to the Bank's Technology and Operations Support Services (TOSS) Team by providing reports, recommendations, operational metrics, and briefings to support service delivery and project outcomes. The incumbent serves as a liaison between Bank employees, Information Technology personnel, vendors, and consultants while coordinating day-to-day support activities and operational functions. This position will be involved with high-level contacts and exposure to sensitive information necessitating considerable use of tact, diplomacy, discretion, and independent judgment. The position may require regularly working with confidential Bank and customer information and routinely traveling to various Bank locations as needed.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each of the following Essential Duties satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the Essential Duties of the position: While working with confidential Bank information, uses independent judgment and discretion to assume responsibility for and advance operational initiatives, support services activities, projects, and tasks of a diverse nature as directed by the Director of IT Support Services. While exercising independent judgment and discretion, communicates directly with outside consultants, vendors, and support providers to oversee and ensure completion of assigned projects, support activities, and operational tasks; determines priorities of service desk inquiries, user access requests, asset management activities, and operational issues received from both internal and external sources; provides answers and information or refers inquiries and problems to appropriate individuals; and ensures responses or information are received by the requesting party. While working with confidential Bank and customer information, uses independent judgment and discretion to review operational processes, procedures, and their implementation for the purpose of improving Information Technology Support Services operations and supporting internal and external audits and examinations. While working with confidential Bank information, gathers and analyzes data from a variety of sources to produce reports relating to service desk performance, operational activities, technology projects, asset management, user access administration, audit support activities, and other studies for management; and ensures reports are accurate, relevant, complete, and prepared on schedule. Serves as an advisor to the Technology and Operations Support Services (TOSS) Team and other employee groups; attends all required meetings; and provides briefings, updates, recommendations, and operational reporting to the Director of IT Support Services regarding departmental processes, procedures, service delivery performance, project status, and support services outcomes. While working with confidential Bank and customer information, uses independent judgment and discretion to coordinate data collection, reporting activities, user access administration records, asset management documentation, audit support documentation, and system reporting for various lines of business and management. Uses independent judgment and discretion to coordinate and manage Service Desk operations, technology asset deployment activities, inventory reconciliation efforts, user access administration processes, audit support activities, project administration functions, and vendor support coordination. Uses independent judgment and discretion to coordinate technology deployment requests, equipment assignment activities, asset recovery efforts, asset inventory maintenance, and technology lifecycle documentation. Supports internal and external audits, examinations, and compliance reviews through the collection, organization, and maintenance of supporting evidence and documentation. Coordinates project administration activities, including project documentation, project status reporting, action item tracking, milestone tracking, and communication of project updates. Performs routine clerical duties including, but not limited to, word processing, filing, faxing, scanning, copying, and records maintenance. Performs duties specific to the position and other functions as assigned. Routinely drives a motorized vehicle to various Bank locations. Works with confidential Bank and customer information while performing the essential duties enumerated above. Able to work in a constant state of alertness and in a safe manner. This job description and the enumerated Essential Duties are intended to provide general guidelines for job expectations and the employee's ability to perform the position described. This is not intended to be an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and tasks may be assigned by the incumbent's supervisor as deemed appropriate.

ENVIRONMENT AND PHYSICAL ACTIVITY

This position is performed primarily in a professional office environment and may require travel to various Bank locations. The incumbent may be exposed to outside weather conditions while traveling and may occasionally encounter normal office environmental factors such as noise, odors, drafts, and moving mechanical equipment. The incumbent must be able to work at a computer for extended periods of time and perform tasks requiring frequent use of technology and office equipment. The position may require standing, walking, bending, reaching, kneeling, lifting, carrying, and moving equipment, files, or materials weighing up to 50 pounds. Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The incumbent may operate telephones, smartphones, desktop computers, laptop computers, tablets, printers, scanners, and other technology or office equipment as required to perform assigned duties. The work environment characteristics described above are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

MENTAL DEMANDS

The incumbent in this position must be able to read and understand documents, instruments, and financial reports; perform detailed work; and problem solve. The incumbent must also display proficiency in contact with external and internal customers (i.e., other Bank departments), math, reasoning, and language, including verbal and written communication. The incumbent must be able to manage stress, multiple concurrent tasks, and constant interruptions.

SAFETY SENSITIVE

This position is designated as a safety sensitive position because it requires the regular handling of highly sensitive and confidential Bank and customer information and operating a motor vehicle. Performing this job in a discreet and professional manner requires alertness at all times. Any lapse of attention could have a significant financial impact on the Bank and its customers, or on others while operating a motor vehicle.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate degree or the equivalent from an accredited college or technical school or a minimum of (5) five years of related experience and/or training, or the equivalent combination of education and experience. Educational experience, through in-house training sessions, formal school, or financial industry related curriculum, should be applicable to business or the financial industry. Work related experience should consist of senior administrative duties with a financial institution background.

COMPETENCIES

Intermediate computer skills including the ability to operate and effectively use computer terminals and personal computers, the host computer system, and word-processing and spreadsheet programs. Advanced typing skills to meet production needs of the position. Prior work experience demonstrating application of discretionary and independent judgment, poise, and tact to represent the Bank in contacts of importance. Courteous social skills to welcome visitors in a business environment. Advanced skills in planning, organizing, coordinating, and implementing events and projects with little or no supervision in situations where dramatic changes frequently occur. Intermediate math skills including but not limited to the following: the ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent; and draft and interpret bar graphs Effective verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees. Ability to deal with complex problems involving multiple facets and variables in non-standardized situations. Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities, as well as the ability and willingness to travel between Bank and branch locations, during the day, overnight, and in and out of state as required. The Bank reserves the right to change this job description at any time according to business needs. This document does not represent a contract of employment and is not meant to alter the at-will status of employee's employment in any way. Chambers Bancshares, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, at any time, with or without notice, as it may deem appropriate. Basic Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate degree or the equivalent from an accredited college or technical school or a minimum of (5) five years of related experience and/or training, or the equivalent combination of education and experience. Educational experience, through in-house training sessions, formal school, or financial industry related curriculum, should be applicable to business or the financial industry. Work related experience should consist of senior administrative duties with a financial institution background. 1-800-603-1226 customer.service@chambers.bank chambers.bank