We are looking for an entry-level Help Desk/Desktop Support Analyst to join an onsite team for a contract assignment in the apparel manufacturing industry. This role offers a strong opportunity to build practical IT experience by supporting device rollouts, assisting end users, and learning established support processes in a hands-on environment. The selected candidate will contribute to daily desktop support activities, maintain accurate records, and deliver dependable service throughout the assignment.
Responsibilities:
- Support onsite setup and distribution of computers, mobile devices, and related equipment for employees
- Provide first-level technical assistance by diagnosing common hardware, software, and access issues
- Prepare and configure workstations, peripherals, and standard applications according to documented procedures
- Follow written workflows and operational checklists to complete deployment and support tasks accurately
- Record completed work, user issues, and status updates within tracking tools or service desk systems
- Assist with device assignment coordination to help ensure equipment is delivered to the appropriate users
- Troubleshoot basic desktop and network connectivity problems and escalate more complex matters when needed
- Maintain a courteous, detail-focused approach while assisting users and responding to support requests