Find & Apply For Computer Support Specialist Jobs in Gilbert, Arizona

Tier 2 Technical Support Specialist ARCSmart Solutions - 3.4 Gilbert, AZ Job Details Full-time $18.00 - $20.50 an hour 10 hours ago Benefits Paid training Health insurance Dental insurance Paid time off Vision insurance Flexible schedule Qualifications Telecommunications network troubleshooting Computer operation Customer communication 5G CompTIA Network+ Networking equipment (troubleshooting support) Customer support CompTIA A+ Full Job Description Provide technical support on network solutions for customers, installers and repair technicians. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Keep records of all conversations in our call center database in a comprehensible way Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers' expectations (Customer Centric) Follow communication "scripts" when handling different topics Track, route and redirect problems to correct resources Skills/ Qualifications Must have basic networking experience including a good understanding of routers, switches 6 months experience in a customer support role Basic understanding of ISP technologies (Cable/Fiber/DSL/4G/5G) Basic understanding of IP addressing including Static and DHCP configuration Strong customer-facing and communication skills 6 months in troubleshooting basic network Good computer skills including familiarity with Microsoft office suite Ability to multitask A+, CompTiA Network + qualifications a plus

Pay and Work Hours:

$20.50 per hour $18.00 per hour for training Hours of Operation are 7 days a week 24 hours a day Schedule bids are 5-day 8-hour shifts 100% attendance and schedule flexibility (every 6 months shift bids) Availability is based on business needs and performance. Why Choose ARCSmart? We love to promote from within!!! Family Environment Paid Training Game area

Quiet Room Job Type:

Full-time Job Type:

Full-time Pay:

$18.00 - $20.50 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person