Find & Apply For Computer Support Specialist Jobs in Albany, California

Required Education

• Bachelor's degree in Information Technology, Engineering, Automation, Laboratory Systems, or a related field.

Required Qualifications

• Hands-on experience troubleshooting Windows operating systems, computer hardware, software, and related technical issues.
• Ability to learn specialized laboratory workflows and understand how scientific equipment interacts with computer systems and applications.
• Strong problem-solving skills and the ability to investigate issues independently before escalating complex problems.
• Experience coordinating technical incidents across multiple support teams or external vendors.
• Excellent communication skills, with the ability to work effectively with laboratory users and technical stakeholders.
• Strong documentation, organization, and follow-through skills.
• Ability to manage competing priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting laboratory instruments, scientific workstations, or specialized equipment connected to computer systems.
• Familiarity with laboratory data systems, middleware, historians, databases, or data interfaces.
• Experience with endpoint inventory management, software deployments, computer replacements, and system upgrades.
• Previous experience in biotechnology, pharmaceutical, research, manufacturing, or another technical environment.

SummarySeeking a hands-on Laboratory IT Support Specialist to support laboratory computers, scientific instruments, and connected digital systems at its Berkeley, California, location. In this role, you will help ensure that laboratory equipment and computer systems remain reliable, connected, and capable of transferring data to the appropriate applications and storage systems. You will work directly with laboratory users, IT support teams, technical specialists, application owners, and external vendors to troubleshoot problems and maintain dependable laboratory operations. This is an excellent opportunity for an IT support professional who enjoys solving technical problems, working in a scientific environment, and helping improve the technology that supports laboratory research.

Responsibilities

• Serve as the primary on-site contact for laboratory computer, software, instrument-connectivity, and related IT issues.
• Troubleshoot Windows-based workstations, coordinate computer replacements and software upgrades, and maintain accurate equipment inventories.
• Investigate technical issues involving laboratory instruments, computer systems, applications, and data connectivity.
• Coordinate with local and global IT teams, IT/OT specialists, application owners, and vendors to resolve incidents and minimize disruptions.
• Take ownership of service tickets from initial investigation through resolution, following up on delays and escalating issues when necessary.
• Help maintain reliable data flow between laboratory instruments, applications, middleware, historians, and centralized storage systems.
• Work with scientists and technical teams to understand laboratory workflows and translate user needs into practical technology solutions.
• Support the implementation of third-party software, new digital systems, and integrations with existing data-management platforms.
• Document troubleshooting steps, technical procedures, system changes, and laboratory IT processes.
• Identify opportunities to improve system reliability, data availability, and the overall laboratory technology environment.
• Drug screen & criminal background check will be required
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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