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Computer Support Specialist
Burlingame, CA

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Meta

Executive Support Engineer

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Job Description

As an Executive Support Engineer at Meta, you will play a critical role in providing exceptional technical and operational support to our executive population, including C-suite and board of directors. This is an exciting opportunity to work alongside industry leaders and contribute to the development of cutting-edge technology solutions.
Qualifications:
Bachelor's Degree or an equivalent of 4+ years of IT support experience Executive Support Experience is required Solutions-oriented with demonstrating communication skills Experience working independently and prioritizing tasks effectively Demonstrates the necessary interpersonal skills to build relationships with executive-level employees Experienced in cross-functional collaboration to ensure seamless operations Experienced in security threat assessments, mitigations and protocols Experience navigating various system administrator tools Proficiency in PowerShell and scripting Demonstrated project management skills, and capacity to create and manage project plans, timelines, and budgets Demonstrates understanding of Video Conferencing technologies Subject matter expert in crisis management while effectively collaborating with multiple teams Proficient administration of various SaaS applications Prior experience with
VR/AR/MR
hardware, preferably Meta's product suite Known track record with Vendor Services and Vendor Management Experience monitoring and maintaining Service Level KPIs Proficient in managing technical aspects of global events Well-versed in residential support systems Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies