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Now viewing: IT Assistant / IT Support Specialist
GM
GoldenCrest Metals
IT Assistant / IT Support Specialist
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Job Description
About Us Golden Crest Metals is a fast-growing precious metals company with a busy sales floor. Technology keeps our business running, and we're looking for a hands-on IT Assistant to keep our people connected and productive. The Role You'll be the first point of contact for day-to-day tech issues across the office. You'll support our sales and operations teams, maintain hardware and phone systems, and help with projects that improve how we work. What You'll Do Provide help desk support for computers, peripherals, software and user accounts Set up, configure and troubleshoot workstations, monitors, headsets and printers Support VoIP and call-tracking phone systems used by the sales team Onboard and offboard users (accounts, email, CRM access, equipment) Manage Microsoft 365 / Google Workspace accounts and permissions Assist with network troubleshooting, Wi-Fi and basic firewall/switch tasks Track hardware and software inventory Document fixes and maintain simple IT procedures Help enforce security best practices (MFA, password policy, phishing awareness) What We're Looking For 1-2+ year of IT support, help desk or desktop support experience Solid knowledge of Windows; Mac experience is a plus Familiarity with Microsoft 365 or Google Workspace administration Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi) Strong troubleshooting skills and patience with non-technical users CompTIA A+, Network+ or similar certification preferred Experience with VoIP, CRM platforms (e.g., Salesforce) or call-tracking tools is a plus Why Join Us Hands-on exposure to a wide range of systems Room to grow into a Systems Administrator role Apply today and help power a growing team.