Find & Apply For Computer Support Specialist Jobs in Irwindale, California

Technical Support Specialist Zotac USA Inc - 4.0 Irwindale, CA Job Details Full-time $22 - $25 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Paid sick time Qualifications Live chat Desktop computer repair Hardware maintenance English Windows Attention to detail Computer hardware Desktop (troubleshooting support) Hardware diagnostics

Full Job Description Job Title :

Technical Support Specialist Location :

Irwindale, CA | on-site position

Department :

RMA Employment Type :

Full-time About

ZOTAC ZOTAC

designs and manufactures graphics cards, mini PCs, MEK® gaming PCs, and related computer products for customers around the world.

ZOTAC USA

supports customers through technical assistance and warranty service. Overview We are seeking a Technical Support Specialist to help customers troubleshoot ZOTAC graphics cards, mini PCs, MEK® gaming PCs, and related products by phone, email, and live chat. The role requires practical PC troubleshooting skills, clear communication, and accurate follow-up. You will coordinate with the RMA team when a product requires warranty assessment or service and escalate complex cases to the appropriate internal team. Key Responsibilities Provide professional customer support by phone, email, and live chat; manage assigned tickets and follow up through resolution or documented handoff. Troubleshoot issues such as no display, crashes, artifacts, driver problems, overheating, and hardware compatibility using a structured approach. Collect product model and serial number, system specifications, symptoms, prior troubleshooting, and relevant photos or logs; document the steps taken and results. Guide customers through appropriate checks of connections, power requirements, drivers, operating system settings, and supported product configurations. Explain warranty and RMA procedures accurately; coordinate service referrals with the RMA team and escalate exceptions or disputed cases to management. Recognize potential safety concerns and avoid recommending unsafe testing or unauthorized repairs. Escalate unresolved or recurring technical issues with complete case details and contribute to troubleshooting guides and knowledge base updates. Follow company procedures for customer privacy, case documentation, communication, and escalation; maintain coverage across assigned support channels. Requirements Practical knowledge of PC hardware, including graphics cards, CPUs, memory, storage, motherboards, power supplies, and display connections. Ability to troubleshoot Windows, graphics drivers, PC hardware, and common compatibility issues logically and explain steps clearly to customers. Strong written and verbal English communication skills and a patient, professional approach to frustrated customers. Attention to detail, reliable follow-through, and the ability to prioritize multiple cases and use ticketing systems and standard office software. Preferred Qualifications One to three years of technical support, computer repair, PC building, or related customer service experience. Experience supporting graphics cards, mini PCs, or gaming PCs through phone, email, and live chat. Experience with warranty service, RMA processing, hardware diagnostics, or technical certifications. Benefits Medical, dental, vision, and disability coverage. 401(k) with 100% employer match up to 6%. Paid time off and paid sick leave. Opportunities for growth and career development. Expected Salary $22.00 - 25.00/hr Starting pay within the range depends on relevant experience and qualifications.

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person