Find & Apply For Computer Support Specialist Jobs in La Mirada, California

Go Back The IT Support Technician provides onsite and remote technical support for laptops, desktops, mobile devices, video conferencing equipment, and printers. This role also supports device deployment, asset and inventory management, user access and and service requests. How Makita supports our team members: Company paid benefits (medical/dental/vision/employee assistance plan) RSP Plan Work life balance with paid/unpaid leave, including paid vacation, family related leave & personal days What will you work on? Provide onsite and remote technical support to users across multiple company locations. Deploy and configure desktops, laptops, printers, tablets, and smartphones. Provision software access and implement configuration changes for users. Maintain AS/400 user profiles and troubleshoot access issues. Maintain accurate hardware and software asset and inventory records. Maintain corporate security camera systems, troubleshoot issues, and retrieve surveillance footage as required. Deploy operating system updates during scheduled maintenance windows. Troubleshoot, maintain, install, and repair computer hardware. Manage desktops and laptops running Microsoft Windows and macOS. Identify, diagnose, and resolve recurring software, application, and host issues of medium to high complexity. Support computer upgrades, malware remediation, and network security. Coordinate IT onboarding and offboarding activities. Set up and install network-connected equipment. Assess users' technology and software needs. Implement and support network standards and guidelines. Assist with cybersecurity initiatives and incident response. Collaborate effectively with technical and non-technical colleagues. Perform other job-related duties and projects as assigned. To be successful you will have: Diploma or certificate in Computer Systems Technology, IT Support, Computer Networking, or a related field—or equivalent practical experience. At least two years of hands-on IT help desk or desktop support experience, assisting users onsite and remotely. Working knowledge of Microsoft Entra ID and Active Directory, including user accounts, passwords, groups, permissions, and access troubleshooting. Strong problem-solving skills, with the ability to identify root causes rather than only address symptoms. Ability to explain technical issues and solutions clearly to non-technical employees. Strong documentation skills, including recording troubleshooting steps and maintaining IT procedures and knowledge-base articles. Understanding of core IT security practices, including phishing awareness, account security, multifactor authentication, software updates, endpoint protection, and appropriate access controls. Ability to recognize when escalation is required and provide the next level of support with complete troubleshooting information. Ability to work independently while collaborating effectively with IT colleagues and vendors. Windows 10/11 Microsoft 365 Outlook and email PC hardware and peripherals Printers and network connectivity Basic TCP/IP, DNS, DHCP, Wi-Fi, HTTP/HTTPS and SSL concepts PC installation, configuration, repair, imaging/deployment, and decommissioning Basic macOS support, as required What you bring to the team: Attention to detail: Highly organized, reliable, and able to meet deadlines while maintaining accurate records.

Analytical skills:

Able to investigate and resolve complex technology and systems issues, with a commitment to continuous learning.

Communication and interpersonal skills:

Provides courteous, professional support and explains issues and solutions clearly.

Customer service:

Builds trust with users, gathers the right information, and follows issues through to resolution.

Collaboration:

Develops effective working relationships with employees, IT colleagues, vendors, and other stakeholders.

Communication:

Shares information clearly in writing and verbally, listens actively, and confirms understanding.

Technical proficiency:

Strong working knowledge of Microsoft 365, Windows, AS/400, and common business applications.

Problem-solving:

Identifies issues, gathers relevant information, evaluates options, and implements practical solutions.

Critical thinking:

Analyzes facts, recognizes risks and warning signs, and makes sound decisions.

Organization:

Prioritizes competing requests, manages time effectively, and maintains accurate documentation.

Discretion:

Handles sensitive and confidential information appropriately. Bilingual English/French communication skills are an asset. Salary $22.00 - $25.00 hour Interested in Joining our Team? Click the "Apply Now" button at the bottom of this page. Recruitment & Accessibility Statements Unless specifically stated, all job postings at Makita Canada are to fill existing vacancies within our organization. We thank all those who apply for employment opportunities, however only those selected for an interview will be contacted. Every application is initially reviewed by a member of the HR team. Applications that advance may then undergo an AI-assisted review by the hiring manager to support the evaluation of experience, skills, and job-related qualifications. AI is used solely as a support tool; all applications are personally reviewed by members of the Makita hiring team, and AI is not used to make hiring decisions. Makita Canada is an equal opportunity employer. We value workplace diversity and provide inclusive, barrier-free recruitment in accordance with Human Rights and Accessibility Legislation. Accommodation is available throughout all stages of the recruitment process upon request. Apply Now You are applying for - I.T. Support Technician - Whitby, ON × Province

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