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Now viewing: Desktop Support Analyst
RH
Robert Half
Desktop Support Analyst
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Job Description
We are seeking a customer-focused IT Support Specialist for a critical 4-month contract opportunity providing coverage for an established IT team. This role supports employees in both office and manufacturing environments, delivering hands-on technical assistance and remote support to users across the United States.
The ideal candidate has at least 2 years of experience in end-user support, troubleshooting hardware and software issues, and providing excellent customer service. This is a hands-on role for someone who enjoys working directly with employees, resolving technical issues, and keeping day-to-day operations running smoothly.
Key ResponsibilitiesProvide Level 1 and basic Level 2 technical support to remote and onsite employees.
Troubleshoot and resolve issues involving PCs, laptops, printers, Microsoft 365, software applications, and peripheral devices.
Deploy, configure, image, and replace computers and other end-user devices.
Provide deskside support in both office and manufacturing environments, including support for devices connected to manufacturing equipment.
Respond to approximately 10-20 support tickets per day, depending on volume.
Document incidents, resolutions, and troubleshooting steps in the ticketing system.
Prioritize incoming requests and escalate complex issues to the appropriate IT team member.
Deliver professional, responsive customer service to employees with varying levels of technical expertise.
Assist with device installations, software setup, hardware replacements, and general end-user technology needs.
The ideal candidate has at least 2 years of experience in end-user support, troubleshooting hardware and software issues, and providing excellent customer service. This is a hands-on role for someone who enjoys working directly with employees, resolving technical issues, and keeping day-to-day operations running smoothly.
Key ResponsibilitiesProvide Level 1 and basic Level 2 technical support to remote and onsite employees.
Troubleshoot and resolve issues involving PCs, laptops, printers, Microsoft 365, software applications, and peripheral devices.
Deploy, configure, image, and replace computers and other end-user devices.
Provide deskside support in both office and manufacturing environments, including support for devices connected to manufacturing equipment.
Respond to approximately 10-20 support tickets per day, depending on volume.
Document incidents, resolutions, and troubleshooting steps in the ticketing system.
Prioritize incoming requests and escalate complex issues to the appropriate IT team member.
Deliver professional, responsive customer service to employees with varying levels of technical expertise.
Assist with device installations, software setup, hardware replacements, and general end-user technology needs.
Work EnvironmentLocation:
Onsite inRipon, WisconsinDuration:
4-month contractSupport Mix:
Approximately 80% remote support and 20% deskside supportEnvironment:
Approximately 1,200 employees supported nationally, including roughly 800 inRiponDaily Volume:
Typically 10-20 support tickets, depending on business needsThis is an excellent opportunity for a hands-on IT support professional who enjoys variety, working directly with end users, and making an immediate impact by keeping employees productive and technology running smoothly.Benefits
- Dental Insurance