Find & Apply For Computer Support Specialist Jobs in Riverbank, California

IT Support Desk I - Riverbank, CA Boyett Petroleum - 3.9 Riverbank, CA Job Details Full-time $25 - $32 an hour 21 hours ago Benefits Paid holidays Health insurance Dental insurance Family leave Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Microsoft Excel Incident management software Windows High school diploma or GED Driver's License Ticketing system technical support Full Job Description Boyett Petroleum isn't just a fuel company. We're innovators, collaborators, and go-getters on a mission to lead the way in fuel distribution. We believe in rewarding hard work, sparking creativity, and making every day as exciting as our next big venture. Ready to be part of something great? Join us today and take your career to the next level! IT Support Desk I -

Riverbank, CA Department:

IT General Information Location:

Riverbank, CA Department:

IT Reports to:

IT Director FLSA Status:

Full Time Non-Exempt Pay Range:

$25-$32/hr Summary The IT support specialist is an important part of our IT team and serves as the first point of contact for employees needing technology support. This role is responsible for troubleshooting and resolving day-to-day technical issues involving computers, applications, connectivity, and system access while providing a responsive, professional, and user-focused support experience. We're looking for someone with hands-on IT support experience who is comfortable troubleshooting common technical issues, supporting users, and working within established IT processes. The ideal candidate is a problem-solver who enjoys helping people, takes pride in providing excellent customer service, and is motivated to continue developing their technical skills. At Boyett, we value practical experience, demonstrated ability, reliability, and a willingness to learn. A degree or certification can be a plus, but we believe career growth is driven by the skills you bring to the role, the results you deliver, and your commitment to continued growth. Duties and Responsibilities Technical Support & Incident Management Respond to help desk tickets via phone, email, chat, and in-person walk-ups Troubleshoot and resolve standard hardware, software, and peripheral issues Perform password resets, MFA re-enrollments, and basic Active Directory updates Support standard desktop and laptop configurations (Windows 10/11) Provide basic support for Microsoft 365 applications (Outlook, Word, Teams, Excel, OneDrive) Escalate unresolved or advanced issues to Tier II staff per escalation procedures Document all incidents and resolution steps clearly in the ITSM system Onboarding, Set Up & Configuration Set up workstations and peripherals for new hires (laptops, monitors, docking stations) Image devices using company deployment tools (e.g., Intune, Autopilot, or SCCM) Assist with email setup, VPN access, and software provisioning for new users Perform hardware swaps, reassignments, and routine equipment check-in/check-out Asset Tracking Tag, assign, and track IT assets in the inventory management system Maintain stock levels of basic peripherals and consumables (mice, cables, adapters) Ensure returned equipment is wiped, reimaged, and ready for reassignment Support endpoint patch compliance by verifying device updates and reporting exceptions Team Contribution & Process Participate in team standups, documentation reviews, and knowledge base updates Request clarification when procedures are unclear and contribute suggestions for improvement Cross-train with peers to build fluency across support areas (e.g., printer setup, mobile device config) Maintain workspace cleanliness, professionalism, and security Minimum Qualifications High school diploma or GED required 2 years of IT support, desktop support, or technical customer service experience Foundational knowledge of Windows OS and Office 365 suite Familiarity with Active Directory, MFA, and VPN concepts preferred Experience with IT ticketing systems (e.g., ServiceNow, ManageEngine, ConnectWise) Valid driver's license and ability to travel between local sites as needed Bachelor's degree is welcome, but not a substitute for applied technical capability Preferred Qualifications CompTIA A+ or Microsoft 365 Fundamentals certification Familiarity with remote support tools such as Quick Assist, RDP, or AnyDesk Exposure to endpoint deployment tools such as Autopilot or Intune Knowledge of ITIL basic practices or support operations models Testing Requirements Candidate will be required to participate in the following as a condition to hire: Assessment Testing as Needed Culture Index Survey Benefits Benefits offerings include medical, dental, and vision coverage; Mutual of Omaha life insurance with buy up option, Mutual of Omaha supplemental plans, vacation accrual and paid holidays. Additional benefits include 401k participation with company match, EAP plan, learning and development education assistance. To apply, please submit your application online here or send your resume to . Please reference the position title. Learn more about us at www.boyett.net. This job posting in no way alters the Boyett Petroleum Employment At-Will Agreement Policy. Employment with Boyett Petroleum can be terminated at-will, with or without cause, and with or without notice, at any time either at the option of the company or the employee. No representative of Boyett Petroleum other than its President or CEO has the authority to enter into an agreement for employment for any specified period of time or make any agreement contrary to what is set forth above in this paragraph. Further, the President or CEO of Boyett Petroleum may not alter the at-will nature of the employment relationship unless done specifically in writing. Boyett Petroleum is an Equal Opportunity Employer and provides reasonable accommodations in accordance with ADA and FEHA guidelines.

CUSTOMER EXPERIENCE

| Ensure our customers' expectations are ALWAYS exceeded.

RESPECTFUL RELATIONSHIPS

| Our relationships are built on TRUST, HONESTY, and

INTEGRITY. UNITED

| We work as a TEAM, building on TRUST to accomplish our COMMON goals.

INTEGRITY

| We will be HONEST and

DO WHAT'S RIGHT

no matter WHAT!

STRONG COMMUNITY INVOLVEMENT

| We will be involved in our community giving back to the families that live in and around the areas where our offices are located.

ENTHUSIASTIC ENGAGEMENT

| Enjoy our jobs and

CONSISTENTLY

give 100%. Live Your Best Life We believe in work-life balance. We want our employees to be healthy, happy and have the financial resources and support they need.

Benefits include:

Comprehensive health benefits (including medical, dental, vision, cancer and accident insurance) Learning and development education assistance Parental and family leave Paid holidays, vacation and sick leave Generous 401k retirement plan with company match Life Insurance & Employee Assistance Program (EAP)