Find & Apply For Computer Support Specialist Jobs in West Sacramento, California

The IT Support Specialist provides day-to-day technical support and assist with maintaining the company's IT systems and infrastructure. This position supports employees across multiple locations by resolving hardware, software, network, and account-access issues. The ideal candidate has Microsoft 365 experience, excellent troubleshooting skills, and the ability to communicate effectively with both technical and non-technical users.

Key Responsibilities:

Help Desk & End-User Support Provide technical support for desktops, laptops, mobile devices, printers, and other company equipment. Respond to help desk requests and resolve technical issues promptly. Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Travel to different sites in Northern California. Assist users with password resets, multifactor authentication, and account-access issues. Troubleshoot VPN, Wi-Fi, LAN, and general network-connectivity issues. Systems Administration & Cloud Support Create, modify, and disable user accounts in Active Directory and Microsoft Entra ID. Manage user permissions, security groups, file access, and distribution groups. Assist with Group Policy, system configurations, software updates, and patching. Administer Exchange Online mailboxes, licenses, and user provisioning. Support Intune, endpoint management, and hybrid Microsoft environments. Security, Assets & Vendor Support Assist with cybersecurity initiatives, phishing awareness, and MFA deployment. Identify and report potential security incidents. Configure, deploy, maintain, and track company-issued devices. Support employee onboarding and offboarding from an IT perspective. Maintain accurate IT inventory and equipment-assignment records. Coordinate with vendors on escalated technical issues and third-party systems. Maintain clear documentation for IT procedures, systems, and troubleshooting steps.

Competencies:

Assist with cybersecurity initiatives, phishing awareness, and MFA deployment. Identify and report potential security incidents. Configure, deploy, maintain, and track company-issued devices. Support employee onboarding and offboarding from an IT perspective. Maintain accurate IT inventory and equipment-assignment records. Coordinate with vendors on escalated technical issues and third-party systems. Maintain clear documentation for IT procedures, systems, and troubleshooting steps. Associate's or bachelor's degree in Information Technology or a related field preferred; equivalent professional experience will also be considered. Three to five years of IT support or systems administration experience preferred. Experience administering Microsoft 365 and Exchange Online. Working knowledge of Active Directory and Microsoft Entra ID. Experience with Intune or another endpoint-management platform. Familiarity with help desk ticketing systems. Knowledge of Apple Business Manager is preferred, but not required. Experience or working knowledge of Cisco Meraki switches, firewalls, and wireless access points is preferred, but not required.

Position Type/Expected Hours of Work:

The regular schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m. with light travel to site locations in Northern, CA.

Work Environment:

This job is primarily based in an indoor office environment with standard office equipment and facilities.

Physical Demands:

This job requires light physical activity performing nonstrenuous daily activities of an administrative nature. The employee must be able to stand or sit for extended periods of time.

Travel:

This position will be based in West Sacramento.

Required Education and Experience:

Associate's or bachelor's degree in Information Technology or a related field preferred; equivalent professional experience will also be considered. Two to five years of IT support or systems administration experience preferred. Experience administering Microsoft 365 and Exchange Online. Working knowledge of Active Directory and Microsoft Entra ID. Experience with Intune or another endpoint-management platform. Familiarity with help desk ticketing systems. Knowledge of Apple Business Manager is preferred. Experience or working knowledge of Cisco Meraki switches, firewalls, and wireless access points is preferred.

Other Duties:

Please note that this job description is not designed to cover or contain a complete listing of activities, duties, or responsibilities that are required of the employee for this job. Additional duties and responsibilities may be assigned. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Pay:

$26.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health savings account Life insurance Retirement plan Vision insurance

Work Location:

In person