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Find & Apply For Computer Support Specialist Jobs in Wallingford, Connecticut

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Now viewing: Help Desk Level 2 Technician

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Choate Rosemary Hall

Help Desk Level 2 Technician

Pay: Not specified

Posted: 1 week ago

Location: Wallingford, CT (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 11/30/2026

Job Description

The Level 2 Help Desk Technician provides technical support to faculty, staff, students, and parents and serves as an escalation point for technical issues that require more advanced troubleshooting. The position supports the school's computers, mobile devices, classroom technology, Microsoft 365 environment, network connectivity, printers, audiovisual systems, and other technology resources. The Level 2 Help Desk Technician works closely with other members of the Information Technology Services (ITS) Department to ensure that technology is reliable, accessible, and effectively supports teaching, learning, and school operations. This position requires strong technical troubleshooting skills as well as excellent communication, patience, and customer service.

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