Find & Apply For Computer Support Specialist Jobs in New Castle, Delaware

IT SPECIALIST

(CUSTOMER SUPPORT) Department of the Army Army Nional Guard Units Delaware Nional Guard - Department of Informion Management Summary

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This Nional Guard position is for a

IT SPECIALIST

(CUSTOMER SUPPORT), Position Description Number

D2525P02

& D2526P02 and is part of the DE Department of Informion Mgmt, Nional Guard. Learn more about this agency Summary

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This Nional Guard position is for a

IT SPECIALIST

(CUSTOMER SUPPORT), Position Description Number

D2525P02

& D2526P02 and is part of the DE Department of Informion Mgmt, Nional Guard. Learn more about this agency Overview Help Accepting applicions Locion 4 vacancies in the following locion: New Castle, DE No mching locions found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocion expenses reimbursed No Salary $68,545 - $106,982 per year Pay scale & grade

GS 9 - 11

Promotion potential 11 Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position. Appointment type Temporary -

INDEFINITE:

NTE a year but may be extended management's request. Appointment will not be converted to permanent. Occupions and job series 2210 Informion Technology Management Supervisory stus No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Secret Position sensitivity and risk Noncritical-Sensitive (NCS)/Modere Risk Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Nional security Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number

DE-13095840-27-006-AR-T32

Control number 890316700 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Federal employees - Excepted service Current federal employees whose agencies have their own hiring rules, pay scales and evaluion criteria. Nional Guard and reserves Current members, those who want to join or transitioning military members. Clarificion from the agency AREA 1 = Permanent & Indefinite On-Board Title 32 Employees

AREA 2 = Delaware Nional Guard On-Board Title 5 Employees with Military Membership in the Delaware Nional Guard

AREA 3 = Current Temporary Title 32 Employees, Traditional Military Members (M-Day & DSG), & AGR Members

AREA 4 = All others eligible for military membership in the Delaware Nional Guard Duties Help

GS-2210-09

1. This is a developmental position. The next full performance target level (FPL) for this career ladder assignment is Informion Technology Specialist (CUSTSPT)

GS-2210-11, D2526P01.

The incumbent performs

GS-2210-09

duties under closer than normal supervision. Must complete least 12 months of specialized work experiences this grade to successfully achieve the

GS-2210-11

competency. The

GS-2210-09

position task assignments become progressively more difficult until the target level

GS-2210-11

is reached. 2. Performs the basic duties and has the basic responsibilities as described in the

GS-2210-11

position description; however, detailed assistance, guidance, and support from the supervisors and co-workers are provided, as required, until stutory and performance requirements for advancement to the next higher level are met. 3. Receives formal and/or on-the-job instructions designed to familiarize incumbent with the functions and operions of the program area and work responsibility. Incumbent is provided practical experience in the applicion of reled knowledge and applies professional and/or management theory, principles, and practices to complete the assigned work. Performs other duties as assigned.

GS-2210-11

1. This is a developmental position. The next full performance target level (FPL) for this career ladder assignment is Informion Technology Specialist (CUSTSPT)

GS-2210-11, D2526P01.

The incumbent performs

GS-2210-09

duties under closer than normal supervision. Must complete least 12 months of specialized work experiences this grade to successfully achieve the

GS-2210-11

competency. The

GS-2210-09

position task assignments become progressively more difficult until the target level

GS-2210-11

is reached. 2. Performs the basic duties and has the basic responsibilities as described in the

GS-2210-11

position description; however, detailed assistance, guidance, and support from the supervisors and co-workers are provided, as required, until stutory and performance requirements for advancement to the next higher level are met. 3. Receives formal and/or on-the-job instructions designed to familiarize incumbent with the functions and operions of the program area and work responsibility. Incumbent is provided practical experience in the applicion of reled knowledge and applies professional and/or management theory, principles, and practices to complete the assigned work. Performs other duties as assigned. Requirements Help Conditions of employment

NATIONAL GUARD MEMBERSHIP IS REQUIRED.

If you are not sure you are eligible for military membership, please contact a Nional Guard recruiter prior to applying for this position. This is an excepted service position th requires membership in a compible military assignment in the employing ste's Nional Guard, required prior to the effective de of placement. Selectee required to wear the military uniform. Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment. Applicants who are not currently a member of the Nional Guard must be eligible for immedie membership and employment in the Nional Guard in the military grade listed in this announcement. Males born after 31 December 1959 must be registered for Selective Service. Federal employment suitability as determined by a background investigion. May be required to successfully complete a trial period. Participion in direct deposit is mandory. Must meet requirements as assigned DCWF code within 6 months of hire. Must meet the time-in-grade-requirements by the closing de of this announcement. Must meet the rank requirements by the closing de of this announcement. Must meet the definition of specialized experience by the closing de of this announcement.

Qualificions Military Grades :

E-1/PV1-E-9/SGM, WO1-CW4,O-1/1LT-O4/MAJ

Compible Military Assignments :

is identified as being a member of the Delaware Army Nional Guard.

SPECIALIZED EXPERIENCE

:

GS-2210-09

Must have least 1-year specialized experience equivalent to least the next lower grade. In addition to the OPM IORs (Alternive A) specialized experience examples, specialized experience includes experience, educion, or training receiving, maintaining, and issuing da storage media for computer operions. Experience in scheduling the use of computer time for program processing. Experience collecting and sequentially staging input media with associed program instructions for processing. Experience in least one programming language. Transling detailed logical steps developed by others into language codes th computers accept where this required understanding of procedures and limitions approprie to use of a programming language. Experience interviewing subject-mter personnel to get facts regarding work processes and synthesizing the resulting da into charts showing informion flow. Experience in analysis of the interrelionship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternives had to be weighed with a view to production efficiency.

GS-2210-11

Must have least 1-year specialized experience equivalent to least the next lower grade. In addition to the OPM IORs (Alternive A) specialized experience examples, specialized experience includes experience, educion, or training th approaches techniques and requirements approprie to an assigned computer applicions area or computer specialty area in an organizion. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordinion with others outside the organizional unit and development of project controls. Experience th required adaptions of guidelines or precedents to meet the needs of the assignment. Experience preparing documention on cost/benefit studies where is involved summarizing the merial and organizing it in a logical fashion. Do not copy and paste the duties, specialized experience, or occupional assessment questionnaire from this announcement into your resume as th will not be considered a demonstrion of your qualificions for this position.

DEFINITION OF SPECIALIZED EXPERIENCE

•Specialized experience must be closely reled to the work to be performed in the job for which you are applying and meet educion, and other qualificions listed in the job announcement

•

QUALITY OF EXPERIENCE

Qualificion factors include educion and competencies in the human resources program. Candide's competencies are evalued on the basis of duties performed. The applicant's resume package may include military and/ or civilian human resources experiences and experiences in writing military and/ or civilian performance reports; awarded training certifices; and official college transcripts. The resume must clearly demonstre the individual's possession of the competencies needed to fully perform the Series GS-0201 work, as defined in the applicable position description's specified grade, duties, and responsibilities. Qualificions are based on your ability to demonstre in your resume th you possess one year of the specialized experience for this announcement a comparable scope and responsibility. To ensure all of the essential informion is in your resume, we encourage you to use the USAJOBS online Resume Builder (https://www.usajobs.gov/Help/how-to/account/documents/resume/build/). If you choose to use your own resume, it must contain the following informion organized by experience/position: (1) job title, (2) name of employer, (3) start and end des of each period of employment (from

MM/DD/YY

to

MM/DD/YY

), (4) detailed description of duties performed, accomplishments, and reled skills, and (5) hours worked per week (full-time employment and part-time employment prored in crediting experience). Federal experience/positions must also include the occupional series, grade level, and des in which you held each grade level. Determining length of General or Specialized Experience is dependent on the above informion. Failure to provide the above informion in your resume may result in your applicion being found "not qualified." Your resume serves as the basis for experience reled qualificion determinions, and you must highlight your most relevant and significant work experience and educion (if applicable), as it reles to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience.

PART-TIME OR UNPAID EXPERIENCE

Credit given for approprie unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE

Refers to paid and unpaid experience, including volunteer work done through Nional Service Programs (i.e., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills th can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Educion There are no substitution of educion for specialized experience GS-09 or GS-11. Additional informion If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorizion Act of 1986 requires th you be registered or you are not eligible for appointment in this agency ( Register |

Selective Service System :

Selective Service System (sss.gov) ). Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. Once the announcement has closed, your resume and supporting documention used to determine if you meet the qualificions listed on this announcement. If you are minimally qualified, your resume and supporting documention compared to your responses on the assessment questionnaire to determine your level of experience. If you re yourself higher than is supported by your applicion package, your responses may be adjusted and/or you may be excluded from considerion for this position. If you are found to be among the top qualified candides, you referred to the selecting official for employment considerion. Your qualificions evalued on the following competencies (knowledge, skills, abilities and other characteristics): Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must submit a complete Applicion Package which includes: 1. Your resume showing work schedule, hours worked per week, des (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment and duties performed. 2.

Other supporting documents:

Resume ( Required ), DNG 51-R ( Required) , SF-50 ( if applicable ) , Transcripts & any other supporting documents for qualificion purposes. 3.

Online Applicion:

Questionnaire 4.

Resume:

Your resume may NOT exceed two pages, and the font size should not be smaller than 10 pts. You will not be considered for this vacancy if your resume is illegible/unreadable. Additional informion on resume requirements can be loced under "How To Apply". 5.

Transcripts/Registrion/License:

If qualifying on educion/position requires educion, you must submit copies of your transcripts and if required for the position, submit an active, current registrion/license. 6. Current or Former Federal Civilian Employees (includes current Air Force employees): You must submit a legible copy of a SF-50, Notificion of Personnel Action. 7.

Promotion Considerion:

If you wish to be considered as a promotion candide and your SF-50 has an effective de within the past year, it may not clearly demonstre you meet the one-year time-in-grade requirements. You will need to provide additional SF-50s which clearly demonstres you meet the time-in-grade requirements (examples of approprie SF-50s include Promotions, Within-Grade, Grade/Range Increases, and SF-50s with an effective de more than one year old).

OPTIONAL DOCUMENTS

Performance Appraisals for Current Federal Civilian Employees - Most recent performance appraisals (ded within last 3 years) showing the official ring of record, signed by a supervisor, or stement why the performance appraisal is unavailable. Awards for Current Federal Civilian employees - List any awards received within the last 3 years on the resume.

Note:

Applicant must not submit award Notificion of Personnel Actions (SF50s). If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To apply for this position, you must complete the online applicion/Occupional Questionnaire and submit the documention specified in the Required Documents section below. To view the Occupional Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13095840 A complete applicion package must be submitted by 11:59 PM (EST) on the closing de of the announcement to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process . You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package, and submit the applicion. To verify the stus of your applicion, log into your USAJOBS account ( https://my.usajobs.gov/Account/Login ), all of your applicions will appear on the Welcome screen. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus/ . Agency contact informion Saidi Abdallah Phone 302-326-7807 saidi.abdallah.civ@army.mil Address DE Department of Informion Mgmt 250 Airport Road New Castle, DE 19720 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. Your applicion evalued by the Human Resources Office to determine your eligibility for the position. After the evaluion is complete, you will receive another notificion regarding the stus of your applicion. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help To apply for this position, you must submit a complete Applicion Package which includes: 1. Your resume showing work schedule, hours worked per week, des (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment and duties performed. 2.

Other supporting documents:

Resume ( Required ), DNG 51-R ( Required) , SF-50 ( if applicable ) , Transcripts & any other supporting documents for qualificion purposes. 3.

Online Applicion:

Questionnaire 4.

Resume:

Your resume may NOT exceed two pages, and the font size should not be smaller than 10 pts. You will not be considered for this vacancy if your resume is illegible/unreadable. Additional informion on resume requirements can be loced under "How To Apply". 5.

Transcripts/Registrion/License:

If qualifying on educion/position requires educion, you must submit copies of your transcripts and if required for the position, submit an active, current registrion/license. 6. Current or Former Federal Civilian Employees (includes current Air Force employees): You must submit a legible copy of a SF-50, Notificion of Personnel Action. 7.

Promotion Considerion:

If you wish to be considered as a promotion candide and your SF-50 has an effective de within the past year, it may not clearly demonstre you meet the one-year time-in-grade requirements. You will need to provide additional SF-50s which clearly demonstres you meet the time-in-grade requirements (examples of approprie SF-50s include Promotions, Within-Grade, Grade/Range Increases, and SF-50s with an effective de more than one year old).

OPTIONAL DOCUMENTS

Performance Appraisals for Current Federal Civilian Employees - Most recent performance appraisals (ded within last 3 years) showing the official ring of record, signed by a supervisor, or stement why the performance appraisal is unavailable. Awards for Current Federal Civilian employees - List any awards received within the last 3 years on the resume.

Note:

Applicant must not submit award Notificion of Personnel Actions (SF50s). If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To apply for this position, you must complete the online applicion/Occupional Questionnaire and submit the documention specified in the Required Documents section below. To view the Occupional Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13095840 A complete applicion package must be submitted by 11:59 PM (EST) on the closing de of the announcement to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process . You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package, and submit the applicion. To verify the stus of your applicion, log into your USAJOBS account ( https://my.usajobs.gov/Account/Login ), all of your applicions will appear on the Welcome screen. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus/ . Expand Hide how to apply Agency contact informion Saidi Abdallah Phone 302-326-7807 saidi.abdallah.civ@army.mil Address DE Department of Informion Mgmt 250 Airport Road New Castle, DE 19720 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. Your applicion evalued by the Human Resources Office to determine your eligibility for the position. After the evaluion is complete, you will receive another notificion regarding the stus of your applicion. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Locion 4 vacancies in the following locion: New Castle, DE No mching locions found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocion expenses reimbursed No Salary $68,545 - $106,982 per year Pay scale & grade

GS 9 - 11

Promotion potential 11 Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position. Appointment type Temporary -

INDEFINITE:

NTE a year but may be extended management's request. Appointment will not be converted to permanent. Occupions and job series Supervisory stus No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Secret Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number

DE-13095840-27-006-AR-T32

Control number 890316700