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Now viewing: L2 IT Tech
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Farmer Joes Market, LLC
L2 IT Tech
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Job Description
L2 IT Tech Farmer Joes Market, LLC Cape Coral, FL Job Details Full-time 16 hours ago Qualifications Computer operation Computer literacy
This is a hands-on role for someone who can troubleshoot independently, communicate clearly, and recognize when an issue needs additional expertise. You should have a solid foundation in Windows administration, networking, virtualization, and computer hardware, along with a willingness to learn. Description Serve as the primary escalation point for the helpdesk, owning issues from initial investigation through resolution, documentation, and follow-up. Troubleshoot recurring problems, identify root causes, and implement approved solutions that reduce repeat tickets. Help prioritize tickets based on business impact and urgency, meet service-level targets, and keep users and IT leadership informed. Escalate issues requiring leadership decisions or specialist support with a clear summary of the problem, business impact, troubleshooting completed and recommended next steps. Assist with Level 1 support when needed to maintain service during busy periods or staffing gaps. Install, configure, maintain, and replace computers, printers, scanners, scales, POS equipment, and other technology used throughout the business. Support POS operations, including item maintenance, configuration changes, and coordination with vendors. Administer user accounts, access permissions, and employee onboarding and offboarding following established approval and security procedures. Support Microsoft services, endpoint management, networking, and virtualized infrastructure. Perform approved updates, maintenance, and system checks, documenting changes and following established change procedures. Own assigned IT projects and improvements, communicating progress, risks, and blockers.
Full Job Description Description:
Farmer Joe's is seeking a Level 2 IT Support - Systems Technician to help bridge our frontline helpdesk and IT leadership. You will handle escalated technical issues, support day-to-day IT operations, and take ownership of assigned systems and projects.This is a hands-on role for someone who can troubleshoot independently, communicate clearly, and recognize when an issue needs additional expertise. You should have a solid foundation in Windows administration, networking, virtualization, and computer hardware, along with a willingness to learn. Description Serve as the primary escalation point for the helpdesk, owning issues from initial investigation through resolution, documentation, and follow-up. Troubleshoot recurring problems, identify root causes, and implement approved solutions that reduce repeat tickets. Help prioritize tickets based on business impact and urgency, meet service-level targets, and keep users and IT leadership informed. Escalate issues requiring leadership decisions or specialist support with a clear summary of the problem, business impact, troubleshooting completed and recommended next steps. Assist with Level 1 support when needed to maintain service during busy periods or staffing gaps. Install, configure, maintain, and replace computers, printers, scanners, scales, POS equipment, and other technology used throughout the business. Support POS operations, including item maintenance, configuration changes, and coordination with vendors. Administer user accounts, access permissions, and employee onboarding and offboarding following established approval and security procedures. Support Microsoft services, endpoint management, networking, and virtualized infrastructure. Perform approved updates, maintenance, and system checks, documenting changes and following established change procedures. Own assigned IT projects and improvements, communicating progress, risks, and blockers.