Find & Apply For Computer Support Specialist Jobs in Palm Beach Gardens, Florida

Top IT agency in Palm Beach is looking for an energized, committed, experienced and trustworthy Help Desk Technician to join our team and assist with on-site, remote support, and in-office operations of our commercial and residential customers. We are a versatile IT, AV & Home Automation company that satisfies the many technological, entertainment, comfort and security needs of our customers, which are comprised of mid-size businesses and high-end residential users. Some of the IT services we offer include: Home and Business Help Desk and Concierge Support New PC, Custom PC, Laptop and Server Sales Wired & Wireless Networking Server, Firewall and Email Management Remote Monitoring and Management We are looking to hire well-rounded individual who has a variety of experience in a multitude of environments, as well as industry certifications. Applicant is expected to handle in-office service and remote support, as well as go on-site to customer locations around Palm Beach County and surrounding areas, as needed. You must be self-motivated, self-sufficient, and EXPERIENCED, as well as work well with a team. You must be good at communicating (including by phone and email), know how to reply to all, have the ability to schedule yourself for appointments, be organized and keep track of projects, and follow-up when necessary. You must be up-to-date on modern computing technology, including PC/Mac hardware, as well as their operating systems and settings, familiar with Windows Servers and Office 365 Hosted Exchange & apps, be familiar with major networking products, enjoy working with typical consumer electronics, and Home app-based equipment. You should consider yourself a people person who is sociable and friendly, and who is able to communicate technical information to non-technical people. You will be working one on one with customers in-person and remotely, and will be expected to communicate with professional standards. Applicant must be A+ Certified, and additional certifications are encouraged. We expect applicants for this position are fully capable of handling all the following: Diagnose hardware failures and software/OS error codes Perform data recovery and hard drive / SSD cloning Virus removal and OS recovery (Windows, MacOS) Wired and wireless networking, printing & scanning troubleshooting Create and configure Office 365 Business Email & Manage Portal Ability to research problems and generate solutions efficiently Experienced with Office 365 Applications and troubleshooting them Open and repair/replace components in Desktop and Laptop PCs Setting up and navigating iOS and Android devices Applicants agree to the following requirements: Ability to work Monday through Friday, and after hours and on weekends if necessary (we can offer flexible schedule) Have personal, reliable transportation to travel within Palm Beach County and surrounding areas, if necessary Does not have a prior criminal record, and does not have excessive moving violations Has an active, valid Florida-issued Drivers License and auto insurance This is a position requiring a certain expected level of experience and pay is commensurate with experience. Techs will start out with a 60-day evaluation period.

Job Type:

Full-time Pay:

$24.00 - $28.00 per hour Application Question(s): Please explain your experience and familiarity with installing networking equipment in a professional setting along with any brand names you are familiar with. Have you worked with a ticketing, RMM, or MSP credential management system? If so, which ones? Do you have any experience migrating or deploying Windows Servers? If so, can you explain one of those situations and your involvement? Do you have any experience with Office 365, Entra, Defender? Can you explain your familiarity?

Work Location:

In person