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Technology
Computer Support Specialist
Titusville, FL

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Now viewing: IT Help Desk Technician
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Brevard County Sheriff's Office

IT Help Desk Technician

Entry-Level JobVerifiedNo experience needed
Pay: Not specified
Posted: 2 days ago
Location: Titusville, FL (Onsite)
Last Updated: 1 day ago
Hours: Full-Time
Expires: 11/3/2026
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Job Description

Job Description Help for Job Description. Opens a new window. Under general supervision, provide technical assistance to field technicians and customers via phone and software platforms. Ensure prompt handling of Help Desk calls and work orders within specified timelines. Communicate technical solutions in a user-friendly, professional manner; provide one-one-one end-user training as needed; assist Field Technicians; troubleshoot network printer problems; pass more complex end-user problems on to Field Technicians; conduct hardware and software inventory database maintenance and reporting; and perform related work as required. Position Duties
  • Fields all Help Desk calls from the Sheriff's Office user base and creates the initial record of request.
  • Resolves all Level One end-user problems over the phone; passes all level Two requests on to a Field technician.
  • Contacts third-party vendors for warranty service repair.
  • Ability to diagnose and resolves end-user network or local printer problems, PC hardware problems and Server, e-mail, Internet, and local-area network access problems.
  • Assists Field technicians in creating materials for end-user frequently asked questions (FAQs).
  • Regular dependable and punctual attendance is an essential function of this job.

Benefits

  • Dental Insurance