Find & Apply For Computer Support Specialist Jobs in Hampton, Georgia

ServicePoint has a customer seeking a PC Support Technician for a 5+ month 100% onsite opportunity located in Hampton, Georgia. The hours are 7:30 AM-4:30 PM Monday-Friday and will require some flexibility with hours when needed. The day-to-day responsibilities are as follows:

• Responsible for providing Tier1 desktop support to internal customers. Responsible for configuring and troubleshooting hardware, software, and telecommunication systems. This is the perfect entry-level opportunity for an energetic and inquisitive person. College or Trade School students with an eagerness to learn, a can-do attitude and looking to expand his/her IT skills are welcome to apply.

• Essential Duties:

• Assist end-users with Help Desk Support
• identify, research, and resolve technical problems.
• Provide technical assistance and support to inquiries and issues related to computer systems, software, and hardware.
• Support numerous hardware configurations and platforms, including Desktops, Laptops, Copiers, etc., including troubleshooting and maintaining network printers.
• Provide support over the phone, remote desktop, face-to-face, and walk-ups.
• Respond to email messages for customers seeking help in a timely manner.
• Install, modify, configure, troubleshoot, and repair computer hardware and software as assigned by IT Manager.
• Clean up computers and printers.
• Set up user accounts.
• Document/update processes as needed.
• Properly escalate unresolvable issues to the highest level of support needed.
• Follow up with customers to ensure the issue has been resolved.
• Maintain a high level of customer satisfaction.
• Participate in biweekly Microsoft Teams meetings.

Qualifications:

Education:

High school or equivalent

• 2+ years of professional experience
• Understanding of applicable computer systems, such as Microsoft Office, Outlook, and function-specific software
• Ability to explain technology in an easily understood manner
• Self-directed and able to work independently and with a team
• Fast learner, pays attention to detail, and able to use consistent good judgment
• Must possess excellent communication and customer service skills
• The ability to properly lift and move heavy office automation equipment (copiers, printers, desktop PCs, etc.

) This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. ServicePoint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. ServicePoint is committed to providing accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please communicate the specific accommodations needed as soon as possible so they can be provided for you.

Pay:

$24.00

• $25.

00 per hour Expected hours: 40.0 per week

Work Location:

In person