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Technical Support Specialist at Holiday Bright Lights Technical Support Specialist at Holiday Bright Lights in Council Bluffs, Iowa Posted in about 23 hours ago.

Type:

full-time DesignSite is a fast-growing technology platform built specifically for holiday and permanent lighting professionals. We help lighting companies design, estimate, sell, schedule, and manage their businesses-all in one powerful platform. We're looking for a Technical Support Specialist to join our team and become a trusted resource for our customers. Position Overview You'll work directly with lighting professionals and business owners, helping them get the most out of DesignSite.

Duties include:

Answer customer questions via email, chat, and phone Troubleshoot software and technical issues Guide customers through features, settings, and workflows Help onboard new customers and get them up and running Turn complicated technical problems into simple, practical solutions Investigate issues, document findings, and coordinate with our Product & Development teams Identify recurring customer challenges and help improve the product Create helpful training materials, FAQs, and support documentation Assist with testing new features and product updates Follow up with customers and take ownership of issues through resolution Qualifications We're looking for someone who is technically capable, naturally curious, and genuinely enjoys helping people.

You should have:

2+ years of technical support experience Strong computer and technology skills Experience troubleshooting software or web-based applications Excellent written and verbal communication skills Strong problem-solving and critical-thinking abilities Great attention to detail and organizational skills The ability to manage multiple issues and priorities Patience, professionalism, and a customer-first mindset The ability to quickly learn new technology and become a product expert A proactive, independent approach to solving problems Why DesignSite? You won't just be answering support tickets. You will have a direct impact on our customers, our product, and our company. You will have the opportunity to learn our platform inside and out, work closely with Product and Development, identify ways to make customers more successful, and help shape the support experience as we grow. Apply today and help us build the future of lighting business technology!