Find & Apply For Computer Support Specialist Jobs in Ottumwa, Iowa

IT & Software Support Technician (Mid-Level)

Location:

Ottumwa, Iowa | Full-Time About the Opportunity Be a key technology resource supporting offices, branches, and field personnel. Combine hands-on troubleshooting with proactive IT maintenance, security awareness, and continuous improvement. Help prevent recurring technology issues, improve processes, and keep employees productive across the organization.

What You'll Do Provide IT Support:

Deliver Tier 1/2 help desk and technical support by phone, email, ticketing system, remote session, and onsite assistance. Manage Microsoft 365: Support Outlook/Exchange Online, Teams, SharePoint, OneDrive, user accounts, licenses, groups, permissions, and multifactor authentication (MFA).

Administer User Access:

Manage onboarding and offboarding through Active Directory and support identity and access management.

Monitor Systems Proactively:

Audit Active Directory, Microsoft 365, the Point of Sale system, and other platforms to identify anomalies, idle devices, and potential issues before they cause disruptions.

Support Cloud Services:

Assist with Azure-hosted resources, including virtual machines, storage, and identity and access, under guidance.

Improve Microsoft Teams:

Identify ways to establish consistent configurations and enterprise standards that support broader, well-governed use of Teams.

Troubleshoot & Improve:

Identify recurring technical problems and recommend or implement lasting solutions.

Maintain Security:

Reinforce security practices involving least-privilege access, device encryption, and phishing awareness.

Set Up & Maintain Equipment:

Configure and support desktops, laptops, printers, mobile devices, and other peripherals for office and store personnel.

Coordinate Technology Updates:

Plan and execute device refreshes, software updates, and rollouts while minimizing disruption.

Streamline Processes:

Identify opportunities for automation and process improvement, including PowerShell scripts and workflows where useful. Required Qualifications 3+ years of experience in IT support, help desk, or desktop support. Working knowledge of Windows 10/11, Microsoft 365 administration, Active Directory/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN). Strong troubleshooting, communication, and customer service skills. Preferred Qualifications Experience with Microsoft Azure administration or fundamentals. Experience with PowerShell scripting. Familiarity with Fortinet/FortiGate firewalls and VPN support using FortiClient. Experience with SentinelOne or a similar endpoint detection and response (EDR) platform. Certifications such as CompTIA A+, Network+, or Security+. Why Consider This Role? This position offers a blend of hands-on technical support, Microsoft 365 administration, cloud exposure, security practices, and proactive problem-solving. It's an opportunity for an experienced IT support professional to take initiative, help improve technology operations, and make a practical difference in employees' day-to-day work.

Benefits:

401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Vision insurance

Education:

Associate (Preferred)

Experience:

IT support, help desk, or desktop support: 3 years (Required) Strong troubleshooting and customer service skills: 3 years (Required) Microsoft Azure (administration or fundamentals).: 1 year (Preferred) PowerShell scripting: 1 year (Preferred) Windows 10/11: 1 year (Required) Microsoft 365 administration: 1 year (Required) Active Directory/Entra ID, and basic networking (VPN, etc.): 2 years (Required) Fortinet/FortiGate firewalls and VPN (FortiClient) : 1 year (Preferred)

License/Certification:

CompTIA Network+ (Preferred) CompTIA Security+ (Preferred) CompTIA A+ (Preferred) Ability to

Commute:

Ottumwa, IA 52501 (Required)

Work Location:

In person