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Now viewing: Help Desk Support Services Specialist II
CP
CPM Process Solutions
Help Desk Support Services Specialist II
Job Description
Are you a hands-on IT professional who enjoys solving complex technical issues and helping end users succeed? Join a global organization where you'll support employees across multiple locations while working on enterprise-wide technology initiatives.
What You'll DoProvide Tier II support for hardware, software, Office 365, and connectivity issuesTroubleshoot and resolve escalated technical problems from intake through resolutionConfigure, image, deploy, and support laptops, desktops, peripherals, and mobile devicesManage user accounts and permissions in Active Directory and Microsoft 365Create and maintain IT documentation, procedures, and user guidesParticipate in enterprise IT projects, acquisitions, and site support initiativesEnsure compliance with corporate security, licensing, and technology standardsWhat We're Looking ForExperience in desktop support, help desk, or end-user support rolesStrong troubleshooting skills across Windows environments, hardware, software, and networking fundamentalsExperience with Active Directory and Microsoft 365 administrationAbility to work independently and manage multiple prioritiesStrong communication and customer service skillsBachelor's degree in Computer Science, Computer Engineering, or related field preferred; equivalent experience will be consideredBenefitsCompany contributions toward medical, dental, and vision insurance premiumsTax-advantaged Health Savings Accounts (HSA) for medical expensesFlexible Spending Accounts (FSA) for dependent care expensesCompany-paid contributions to 401(k), disability, and life insuranceComplimentary personal financial planning supportPaid vacation, sick leave, and holidaysAccess to an Employee Assistance Program (EAP)Flexible work and work-from-home options (role-dependent)Reimbursement programs for personal and professional growth
What You'll DoProvide Tier II support for hardware, software, Office 365, and connectivity issuesTroubleshoot and resolve escalated technical problems from intake through resolutionConfigure, image, deploy, and support laptops, desktops, peripherals, and mobile devicesManage user accounts and permissions in Active Directory and Microsoft 365Create and maintain IT documentation, procedures, and user guidesParticipate in enterprise IT projects, acquisitions, and site support initiativesEnsure compliance with corporate security, licensing, and technology standardsWhat We're Looking ForExperience in desktop support, help desk, or end-user support rolesStrong troubleshooting skills across Windows environments, hardware, software, and networking fundamentalsExperience with Active Directory and Microsoft 365 administrationAbility to work independently and manage multiple prioritiesStrong communication and customer service skillsBachelor's degree in Computer Science, Computer Engineering, or related field preferred; equivalent experience will be consideredBenefitsCompany contributions toward medical, dental, and vision insurance premiumsTax-advantaged Health Savings Accounts (HSA) for medical expensesFlexible Spending Accounts (FSA) for dependent care expensesCompany-paid contributions to 401(k), disability, and life insuranceComplimentary personal financial planning supportPaid vacation, sick leave, and holidaysAccess to an Employee Assistance Program (EAP)Flexible work and work-from-home options (role-dependent)Reimbursement programs for personal and professional growth