Find & Apply For Computer Support Specialist Jobs in Elgin, Illinois

at Teksystems in Elgin, Illinois, United States Job Description Job Description

+ Serve as the primary technical contact for customers, ensuring a positive and successful experience with software solutions.

+ Provide phone, virtual, and on-site technical support to customers.

+ Build strong customer relationships through proactive communication and problem resolution.

+ Assist customers in maximizing the value and efficiency of the software and equipment.

+ Troubleshoot software-related issues and coordinate solutions with internal teams as needed.

+ Develop and present training materials tailored to customer needs and skill levels.

+ Guide customers through software functionality, workflows, and best practices.

+ Conduct engaging software demonstrations for prospective and existing customers.

+ Support sales teams during customer visits, trade shows, and technical presentations.

+ Perform time studies and application evaluations to support customer recommendations.

+ Present technical concepts clearly to small and mid-sized groups. Skills Customer service, Software support, Service, Oral and written skills, Customer support Qualifications

+ Experience supporting manufacturing software, CNC machinery, or industrial equipment

+ Background in customer success, technical support, applications support, or training

+ Strong troubleshooting and problem-solving skills

+ Experience working directly with customers in a consultative capacity

+ Ability to manage multiple customer priorities while maintaining a high level of service

+ Ability and willingness to travel to customer locations as needed Job Type & Location This is a Contract to Hire position based out of Elgin, IL. Pay and Benefits The pay range for this position is $28.00

• $32.

00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
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