Find & Apply For Computer Support Specialist Jobs in Elk Grove Village, Illinois

Data Center IT Operations Engineer/Technician About the Role We are seeking an experienced Data Center IT Operations Engineer/Technician to lead operational quality, incident governance, and process optimization within mission-critical data center environments. This role is responsible for managing complex incidents, improving operational standards, and coordinating cross-functional teams to ensure stable and efficient IT operations. Key Responsibilities Oversee on-site IT operations quality, ticket governance, and closure of major or complex incidents. Lead incident analysis, RCA investigations, post-incident reviews, and operational improvement initiatives. Improve SOP/EOP procedures, monitoring strategies, knowledge base documentation, and ticket quality standards. Coordinate emergency response and escalation activities with network, server, vendor, customer, and regional teams. Train technicians and engineers on operational standards, troubleshooting methods, and best practices. Support continuous improvement initiatives focused on SLA performance, risk control, and operational consistency. Qualifications 1+ years of experience in data centers, IT operations, cloud, colocation, or large-scale infrastructure environments. Strong knowledge of servers, networking, monitoring systems, ticketing platforms, change management, and asset management. Experience handling complex incidents, operational escalations, and cross-team coordination. Strong RCA, risk management, process optimization, and team coaching capabilities. Fluent English communication skills; Chinese and industry certifications such as ITIL, PMP, networking, system, or cloud certifications are a plus. Mandarin speaking preferred. What We Offer Opportunity to work in large-scale mission-critical infrastructure environments. Exposure to global IT operations and cloud infrastructure projects. Career growth opportunities within IT operations leadership. Collaborative and multicultural work environment.

Work Location:

Elk Grove Village, IL 60007

Pay:

From $4,500.00 per month

Language:

Mandarin (Preferred) Ability to

Commute:

Elk Grove Village, IL 60007 (Required) Willingness to travel: 25% (Preferred)

Work Location:

In person