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IT Support Specialist Veridian Healthcare, LLC - 3.5 Gurnee, IL Job Details Permanent | Full-time $70,000 - $85,000 a year 18 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Desktop computer repair EDI Computer Science Wireless networking Laptop (troubleshooting support) Hardware maintenance Printer (troubleshooting support) Microsoft Office Network infrastructure High school diploma or GED Email configuration (technical support) Computer hardware Desktop (troubleshooting support) Computer management Customer relationship management (CRM) systems (technically supported) IT support Networking equipment (troubleshooting support) IP networking Desktop administration Associate's degree Peripheral hardware support IT department experience Full Job Description Job Summary Veridian Healthcare is hiring an IT Support Specialist to work on-site at our Gurnee office. This hands-on role keeps day-to-day technology running smoothly for office staff — desktops and laptops, the local network, printers, and other peripherals. The ideal candidate is a practical problem-solver who enjoys helping people, communicates clearly with non-technical staff, and can work independently supporting an office IT environment. This role calls for clear communication, practical analysis, and a customer-focused approach.

KEY RESPONSIBILITIES

Provide first-line support for desktops, laptops, and mobile devices: setup, troubleshooting, OS/software updates, and hardware repairs Maintain and troubleshoot the office network (LAN/Wi-Fi), including switches, routers, and cabling Install, maintain, and resolve issues with printers, scanners, and other office peripherals Set up and manage user accounts, permissions, email, and workstation imaging Monitor backups, antivirus/endpoint protection, and apply security patches and updates Respond to and resolve help desk tickets in a timely manner, documenting issues and resolutions Identify recurring or manual IT tasks and recommend or build automation/scripted solutions to reduce repetitive work and improve reliability Coordinate with external vendors (ISP, hardware/software vendors, managed service providers) on repairs, replacements, and escalations Support conference room and video conferencing equipment Handle IT onboarding/offboarding for employees, including hardware setup and account provisioning/deprovisioning Maintain an inventory of IT equipment and supplies Follow company IT policies and healthcare data security/privacy requirements (e.g., HIPAA) Escalate complex issues to corporate IT or network teams as needed

CROSS-FUNCTIONAL PROBLEM SOLVING

Troubleshoot operational, system, and process issues impacting customers and warehouse operations (e.g., fulfillment) Lead and/or support the development of key EDI initiatives Lead root-cause analysis and corrective action efforts for internal applications and hardware Ensure process changes are sustainable and measurable

CHANGE MANAGEMENT & TRAINING

Train users on new business processes and technology tools Document procedures and best practices Help departments adapt to new systems, reporting structures, and operating models Promote a culture of continuous improvement and accountability

QUALIFICATIONS & REQUIREMENTS

High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred 2+ years of hands-on experience in an IT support or help desk role Working knowledge of Windows desktop OS, Microsoft 365, and basic Active Directory administration Experience troubleshooting LAN/Wi-Fi networks, printers, and common office peripherals Familiarity with basic networking concepts (IP addressing, DHCP, DNS, VPN) Strong troubleshooting, communication, and customer service skills Must be able to pass a background check, consistent with healthcare industry requirements

PREFERRED QUALIFICATIONS

CompTIA A+, Network+, or similar certification Experience supporting IT in a healthcare or other regulated environment, with familiarity with HIPAA requirements Experience with help desk ticketing systems (e.g., ServiceNow, Freshservice) Experience writing scripts (e.g., PowerShell, Python, or similar) to automate routine IT tasks Exposure to mobile device management (MDM) and basic server or cloud administration

WORK ENVIRONMENT & SCHEDULE

This is a full-time, on-site position based at our Gurnee, IL office (not remote or hybrid). Standard hours are Monday through Friday during business hours, with occasional flexibility needed for after-hours maintenance or urgent issues. The role works primarily in an office environment and includes periodic bending, lifting, and moving around the office to install or service equipment.

Pay:

$70,000.00 - $85,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

EDI:

1 year (Required) IT support: 1 year (Required) Ability to

Commute:

Gurnee, IL 60031 (Required)

Work Location:

In person