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IT Team Lead (US Operations) Corston Architectural Detail - 4.8 Hanover Park, IL Job Details Full-time $65,000 - $90,000 a year 1 day ago Qualifications Vendor relationship building Managing technical support teams Team supervision Public Cloud Technology management Cloud service support Leading team collaboration initiatives International corporation experience Project stakeholder communication Stakeholder relationship building IT department experience Senior leadership Stakeholder management Managing tech infrastructure teams Full Job Description Description We are seeking an experienced and proactive IT Team Lead to serve as the primary IT presence within our US operations. Reporting directly to the IT Support Manager, this role will act as the "feet on the ground" for all US-based IT activities, providing local leadership, technical expertise, and operational support while ensuring alignment with global IT standards and objectives. The successful candidate will combine strong technical knowledge with leadership capabilities, acting as a key liaison between US business stakeholders and the wider IT function. This role is ideal for someone who enjoys balancing hands-on technical work with team coordination and business engagement. #IND Key Responsibilities Leadership & Stakeholder Management Serve as the primary IT contact for US-based users and business leaders. Provide day-to-day leadership and guidance to local IT resources and third-party support providers. Escalate and coordinate issues with global IT teams where required. Build strong relationships with key stakeholders across US operations. Ensure local IT priorities are communicated effectively and aligned with global IT strategy. Support the implementation of IT policies, procedures, and best practices. ERP & Business Systems Provide support and administration for NetSuite ERP or a comparable ERP platform. Work closely with business teams to analyse requirements and improve system utilisation. Troubleshoot ERP-related issues and coordinate system enhancements. Support integrations between ERP systems and other business applications. Assist with testing, upgrades, reporting, and user training activities. Infrastructure & Cloud Services Support and administer Microsoft Azure environments. Assist with Azure-based resource management, monitoring, security, and optimisation. Support Microsoft 365 services including Entra ID (Azure AD), Exchange Online, Teams, and SharePoint. Maintain IT infrastructure, networks, and endpoint management within the US remit. Ensure compliance with security, backup, and disaster recovery requirements. IT Operations & Support Provide advanced technical support for hardware, software, networking, and business systems. Manage local IT projects and contribute to global initiatives. Coordinate onboarding and offboarding activities. Oversee asset management and local vendor relationships. Monitor service levels and drive continual service improvement. Required Experience & Skills Essential 2-3 years' experience supporting NetSuite ERP or a similar ERP platform (e.g., SAP Business One, Microsoft Dynamics, Oracle ERP, Sage X3, Epicor). Experience working with Microsoft Azure environments. Previous experience in a senior IT support, lead, or supervisory position. Strong knowledge of Microsoft 365 technologies. Experience supporting enterprise infrastructure, networking, and end-user computing. Excellent troubleshooting and problem-solving skills. Strong communication and stakeholder management abilities. Ability to work independently while collaborating with international teams. Desirable Experience leading small IT teams or coordinating technical resources. Knowledge of ITIL principles and service management practices. Experience with cybersecurity controls and compliance requirements. Microsoft Azure certifications. Experience supporting multi-site or international organisations. Personal Attributes Natural leader with a hands-on approach. Strong sense of ownership and accountability. Customer-focused with excellent interpersonal skills. Able to prioritise and manage multiple activities effectively. Adaptable and comfortable operating across technical and business functions. Proactive and capable of driving continuous improvement initiatives. Key Success Measures Delivery of high-quality IT support and services across US operations. Strong stakeholder satisfaction and engagement. Effective local ownership of IT incidents, problems, and projects. Successful support and optimisation of ERP and Azure environments. Alignment of US IT activities with broader organisational objectives. This role offers an opportunity to become the trusted IT leader for our US operations while working closely with global IT management to drive technology excellence across the business. #IND About Corston Architectural Detail Corston is a distinguished UK brand specializing in premium switches, sockets, and lighting solutions that seamlessly blend aesthetics and functionality to elevate both residential and commercial spaces. Renowned for its exquisite finishes including Antique Brass, Polished Nickel, and Bronze, Corston offers an extensive range of products designed to inspire and enhance interior design. Their selection includes toggle, rocker, and dimmer switches, an array of outlet options, as well as stylish door and cupboard furniture, shelf brackets, and elegant lighting fixtures like wall lights and pendants. Committed to exceptional craftsmanship, Corston's products coordinate perfectly to simplify the design process while ensuring a cohesive look throughout any space. Their dedication to customer satisfaction is evident through their prompt service and high-quality offerings, attracting glowing reviews from delighted clients. With a focus on both style and practicality, Corston is the ideal choice for those looking to transform their environments into sophisticated and inviting spaces. Discover Corston today and experience superior quality that enhances everyday living.