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Computer Support Specialist
Rock Island, IL

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TEKsystems

Help Desk Technician

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Job Description

Help Desk Technician TEKsystems Rock Island, IL

• On-Site Apply Operations CompTIA A+ Coordinating Shrink Wrapping Software Systems Secret Clearance Operating Systems Technical Support Help Desk Support Business Valuation Local Area Networks System Configuration Full Stack Development Business Transformation STARs-friendly $58,240 / yr Posted yesterday This role is

STARs-friendly:

Skilled Through Alternative Routes. 50 % STARs in role.

Description:
HELP DESK TECHNICIAN

Onsite-ROCK

ISLAND, IL

Help Desk Troubleshooting Windows 10 Active Directory Ticketing CompTIA A+ or Sec+ Active Secret Clearance

JOB DESCRIPTIONS

Our government client is hiring an IT Support Specialist with active Secret Clearance. This position will provide technical support, operations, and training to end-users. The IT Support Specialist will work escalated problems, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware. DUTIES Provide tier 1 and 2 support to end-users for PC, server, mainframe applications, and hardware. Handle escalated help desk issues. Install and test personal computers, printers, and other peripherals. Configure operating systems, load shrink-wrap programs and other application software programs. Troubleshoot printer, computer, and peripheral incidents. Perform hardware and software diagnostics, and coordinate repairs. Resolve computer system problems, including coordination between users and components of a local area network. Participate in the evaluation of system configuration and software. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems.

WORK ENVIRONMENT IT

Help Desk Tier 1 & 2 Escalations Government Onsite

SCHEDULE & SHIFT

Monday-Friday 8 hour shift between 6AM and 6PM local time After hours support may be required

INTERVIEWS & START DATE

Interviews November 2-6 Start Date November 23, 2026 Job Type & Location This is a Contract position based out of Rock Island, IL. Pay and Benefits The pay range for this position is $28.00 - $28.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract position based out of Rock Island, IL. Application Deadline This position is anticipated to close on Oct 30, 2026. Workplace Type This is a fully onsite position in Rock Island,IL. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply Save Job Posting ID:

JP-006379401

Benefits

  • Paid Time Off (PTO)
  • Sick Leave
  • 401(k) Plans
  • Other Retirement and Savings